Europarts Maddocks

[Poppins]

Is anyone else experiencing problems accessing Maddocks website?
When I call they keep telling me they are having problems but I can’t believe these have been going on for nearly two weeks!

Chris

[eastlmark]

Re: Europarts Maddocks

I pretty much ditched them as a supplier when they stopped me accessing their site as I hadn’t ordered for several months and then they reluctantly granted me 7 days access only, so I told them where to go, after all, only been a customer for 30+ years!

True, I did not spend a lot or regularly with them, but I did source certain high value Miele and Brandt parts from them as well checking the prices on the everyday stuff and ordering from them if favourable. (and it was on a payment with order basis so its not like they had to keep a credit account for me). Now they have have closed their shop door in my face I am never likely to order anything again as if I cannot see the product its not going to end up in my basket.

[Poppins]

Re: Europarts Maddocks

Thanks for that info eastlmark.

That was my exact suspicions. I was using them less and less as their prices were getting higher and higher even with the WTA discount I had last year until that stopped, and parts were then not always in stock and taking a long time to arrive. The higher prices are probably to help pay for the relocation.

It seems a funny way to go about it though. Why don’t they have the courage to say it to you when you telephone rather than fobbing you off with lies?
I did mention that if their software was capable they would have realised I logged into their site everyday. I am also of the opinion that if I can’t see the product then I am not going to chance buying it so a telephone order is highly unlikely.

[cornwell40]

Re: Europarts Maddocks

Masterpart did exactly the same with me. No online catalogue-no buy ….simples.

[lee8]

Re: Europarts Maddocks

They hate people who compare prices.

It seems they prefer you not to be competative as part of your business and source solely via one supplier, l have pointed the fact out to one local trade counter that if he did the same as part of his business l would not need to look elsewhere, he told me to f888 off.

Luckily for me having multiple sources didn’t affect my business when several months later he went tits up.

Sent from my GT-N7000 using Tapatalk 2

[stratfordgirl]

Re: Europarts Maddocks

Suppliers need to realise that sole traders’ purchasing patterns fluctuate hugely. Several weeks can pass surviving purely on van stock, with maybe only one or two low value orders needed. Another week may require 4 or 5 high value orders.

Smaller suppliers need to realise their limited range of stock lines places them at a disadvantage compared to the likes of Connect and Qualtex, so they need to attract orders with more competitive pricing and more flexible postage thresholds.

Any requirement to order regularly to maintain website access seems bizarre and must surely result in loss of market share if not eventual business failure in this day and age?

[Poppins]

Re: Europarts Maddocks

Given how inexpensive (relatively) it is for a business to run a customers online account compared to the old fashioned paper trail it once was, it beggars belief that any business would adopt the practice of cutting out the small or occasional spenders.

Can you imagine Tesco, Asda, Marks and Spencers, Sainsburys, Morrisons, B&Q, Esso, T K Maxx etc etc stopping you at their door and saying to you that you are no longer allowed to come into their store as they have realised you have not spent enough with them (in their opinion) in the last 6 months?! 😯

[kwatt]

Re: Europarts Maddocks

Just to offer a different view and, I’m not saying it’s right, wrong or indifferent…

Small accounts are a complete PITA to operate.

You have the ones that are as good as gold, pay on time and never cause an issue.

Then you have a good chunk that don’t pay on time, you have to send letters, get all nasty and so on just to get paid.

Then you have the ones that operate a carousel between trade accounts going to the one that they’re not on stop with.

Often you’re having to do that for less than £100, almost always for less than £500 of which, if you’re lucky, will equate to maybe £50 profit. At best.

All the while, a good percentage owes a lot more than you made and likely a lot more than the cost. Never mind the cost of recovering the debt.

On or offline, no difference in that in terms of cost.

Then there’s the whole price snooping thing because certain suppliers have been known to use dormant accounts to snoop on other suppliers prices to snatch key customers.

Then there’s the pinching of info issues, images and a heap of other stuff that some have abused.

Yup, it’s annoying but I sorta understand the policies to a degree because the playing field isn’t always as level as you might think it ought to be.

As for comparing prices, well I was doing that just the other day with some friends and it turns out that one supplier offered three different prices to four people. The difference was up to £70 on a single part. Same part with an RRP of just shy of £200, different prices as in, radically different.

If you can’t trust one, you can’t trust any.

Therefore comparing prices is essential as it could be the difference between getting the job and not, especially when there’s such a vast difference. Or, it could mean the difference of £100’s a month on your spares bill.

I have no truck with price differentiation at all, to a degree. I do have an issue with just taking the **$$.

K.

[lee8]

Re: Europarts Maddocks

I’ve yet to come across a business that does not have issues, you cannot have it all, imagine what would happen if you achieve that cash cow, you’d be out of business in no time.

I’d love every client to live in the playboy mansion, do rude things to me and pay me a huge profit for little or no effort.

Sent from my GT-N7000 using Tapatalk 2

[eastlmark]

Re: Europarts Maddocks

kwatt wrote:Just to offer a different view and, I’m not saying it’s right, wrong or indifferent…

Small accounts are a complete PITA to operate.

You have the ones that are as good as gold, pay on time and never cause an issue.

Then you have a good chunk that don’t pay on time, you have to send letters, get all nasty and so on just to get paid.

K.

eastlmark wrote:

(and it was on a payment with order basis so its not like they had to keep a credit account for me)

[kwatt]

Re: Europarts Maddocks

Fair point.

K.

[Poppins]

Re: Europarts Maddocks

eastlmark wrote:

kwatt wrote:
Just to offer a different view and, I’m not saying it’s right, wrong or indifferent…

Small accounts are a complete PITA to operate.

You have the ones that are as good as gold, pay on time and never cause an issue.

Then you have a good chunk that don’t pay on time, you have to send letters, get all nasty and so on just to get paid.

K.

eastlmark wrote:

(and it was on a payment with order basis so its not like they had to keep a credit account for me)

As was mine, a payment with order basis, but I take your point Ken.

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