F11 fault code on a Whirlpool

[Charlotte]

Hi,

I’ve got a brand new Whirlpool AWO10761 and on it’s second wash it has come up with F11 as a code on the LCD panel. Any idea what it is? The handbook says Codes F3 – Fsomething else is electrical component, but I don’t want to call customer service if it is a fault that I can solve easily myself.

Thanks
Charlotte

[gegsy]

Re: F11 fault code on a Whirlpool

Hi
Whirlpool engineer time if its brand new. F11 is communication failure with the control board.

Greg

[psof]

Re: F11 fault code on a Whirlpool

Hello

I have a Whirlpool AWM8163 washing machine that’s about 5 years old.

In June last year the machine displayed error code F07 which, through browsing this forum, I was able to correct by replacing the brushes and all was well.

Now the machine is displaying error code F11 in all programs except ‘drain’. Immediately preceeding the display of F11 all the leds flicker unusually. The drum rotates prior to the error code but is accompanied by an unusual clicking noise. I removed the motor and rotated the shaft by hand and the clicking was still present. With the brushes removed there is no clicking. The brush assembly looks OK and the commutator shows no unusual marking. Rotating the shaft with my finger on the commutator one of the copper segment contacts seems to be raised. I changed the brushes, refitted the motor, and still get F11.

Could the problem be with the motor only or might there be another cause?

Pete

[clivejameson]

Re: F11 fault code on a Whirlpool

The raised segment on the armature means the motor has let go…whatever you do, i would recommend not using the appliance again until it is sorted otherwise you run a high risk of taking the electronics and possibly the door lock out with it 😕

[psof]

Re: F11 fault code on a Whirlpool

Thanks Clive for a super fast reply.

Is there any way of easily determining if the electronics are faulty? I ask this because the cost of a replacement motor might be high and if replaced _and_ the fault persists a new control board might also be needed making the total cost uneconomical.

Do you know if UKWhitegoods would be able to supply a replacement motor?

Pete

[clivejameson]

Re: F11 fault code on a Whirlpool

Charlotte wrote:Hi,

I’ve got a brand new Whirlpool AWO10761 and on it’s second wash it has come up with F11 as a code on the LCD panel.

Charlotte

All these problems can be sorted by whirlpool under guarantee so give them a call?

[psof]

Re: F11 fault code on a Whirlpool

Thanks for the suggestion Clive. Not sure that Whirlpool will sort this problem out on a machine that’s well out of guarantee though.

Pete

[clivejameson]

Re: F11 fault code on a Whirlpool

Ohhh sorry, i confused you with the initial author of the post 😳

To answer you questions directly, the chances are the electronics have survived which is why it is able to display a fault code.

You would still be looking to outlay on a new motor although you may just pick up a recon somewhere which would obviously be a bit cheaper.

You can try Shop@ but you need to give the full service number for your model which will be in the format 8545******** to identify the exact motor.

[psof]

Re: F11 fault code on a Whirlpool

Clive, thanks for all your help, I’ll try your suggestion. What a cracking forum this is.

Pete

[Penguin45]

Re: F11 fault code on a Whirlpool

psof wrote:I have a Whirlpool AWM8163 washing machine that’s about 5 years old.

Might want to read the thread again, Clive 😀

Blown motor and F11 (“Comms Error) together – I suspect that it’s too late for the electronics……..

Penguin45.

[clivejameson]

Re: F11 fault code on a Whirlpool

Penguin45 wrote:

Might want to read the thread again, Clive 😀

Blown motor and F11 (“Comms Error) together – I suspect that it’s too late for the electronics……..

Penguin45.

Got me specs on now 😉

Are you sure about the pcb Chris?….i did have one not so long ago that blew a segment clean out of the commutator and the pcb did survive (against expectations i have to say)

[Penguin45]

Re: F11 fault code on a Whirlpool

Nah, not sure sure, but the two together? Doesn’t bode well…..

Bit of connector wiggling can sometimes sort F11.

Power off, of course.

Penguin45.

[psof]

Re: F11 fault code on a Whirlpool

When a programme is started everything appears to function normally, but as soon as the motor starts the leds flicker followed by the F11. Does this mean the pcb is OK?

Pete

[Penguin45]

Re: F11 fault code on a Whirlpool

In those circumstances, the electronics are probably OK – this will be interference/earth leakage from your damaged motor. As mentioned earlier, time to stop using it until motor issues are resolved.

Penguin45.

[psof]

Re: F11 fault code on a Whirlpool

Thanks again to Chris and Clive for help in resolving this F11 problem.

Pete

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