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A customer has rung me this morning. We installed an ISE for her last week, and she says…
“It won’t do anything! The pre-wash button and the start/pause button are flashing, and the rinse+ button and the wash button are lit.”
I’ve tryed to get her to reset the machine (over the phone) but, no joy 😕
Any sugguestions before I have to actually leave my chair and go and look at it? :conf:
Re: Fault mode?
Goatboy wrote:“It won’t do anything! The pre-wash button and the start/pause button are flashing, and the rinse+ button and the wash button are lit.”
I wonder what programme selection she has chosen? It’s just possible to ‘lock up’ a programme if the ‘option buttons’ are conflicking? Another possibility is that she may have accidentally set the ‘Child Lock’ by mistake? 😕
Re: Fault mode?
Goatboy wrote:I’m gonna go and have a quick butchers this afternoon!
:bang:
The customer had paused the program, then put the child-lock on! :rolls:
Goatboy Senior says…
“Do I get paid for that one?”
😉
Re: Fault mode?
Goatboy wrote:“Do I get paid for that one?”
Some people eh! :rolls:
John’s the man on that one GB, he’s out on the road today but he’ll get back to you tomorrow hopefully, but you know he’ll sort it.
K.
Re: Fault mode?
Aye, John has just phoned me, and is being very helpful, as usual 😀
I think if Goatboy Senior would have shown the customer how to use the child-lock function, we might not of had this problem 😉
Ps. That was number 42 Jim?
Re: Fault mode?
Goatboy wrote:
Ps. That was number 42 Jim?
Not bad at all, number 69 going in tomorrow and a virtual positive for Friday. 8)
Jim.
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