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I’m taking a punt here with a question just to see if anyone is interested.
If there was a way for you to give a discount code to buy online an appliance you’d get the service work on, would it be of interest?
Ditto sort of, if you could get a machine delivered to site either you or the customer for a trade price would it be of interest?
I’m trying to work out if it’s worth looking into for the members in general but, WTA members would get “preferential” deals will we leave that at.
K.
Re: Fishing
This is one of those quandaries
you want to sell the customer a reliable machine but you would make more profit if it was unreliable
Dave
Re: Fishing
Not 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} sure yet Steve, I’ve been approached about it by one brand thus far seriously but there may be more if the idea has any mileage.
The idea being it gives those that don’t really sell or don’t sell at all the ability to get more stuff they service out there at reasonable cost to the customer. Thereby not saying goodbye to the cust as they bog off to Argos and buy a POS whatever for £6.99 with free delivery and will all too likely become a cust that you’ll never see again.
That’s the main focus so far as I’m concerned with the repairers.
The good bit in there is that, depending on how you do it, the repairer may very well not be the legal “seller” so they’ve no responsibility. So none of the hassles of dealing with anything beyond the initial advice to the customer.
Trade sales where the “seller” resells a product and takes the payment makes them responsible legally you see which, for many repairers is just too much hassle for many to be bothered with for low volumes.
The problem being that many would like to build up more of the machines that they can and do repair but they don’t want to be selling, which is pretty much the only way you can do that presently.
I get what you’re saying Dave but the thing for me is and, this applies to spares as well for me explained like; the more stuff that’s out there people are liable to come back to me for parts when they break.
The less stuff that’s out there we carry or supply parts for the less I get.
It’s a long game thing that does take time to build but the way I look at it is, the more out there, the better odds I’ll get something out it down the road.
K.
Re: Fishing
can see where you coming from K. have always looked at this game as a bums on seats theory. if a customer comes into the shop even for something stupid its worth it because they will remember you. A few times I have done stupid repairs and when asked how much I have said put £2 in the next charity box you see.
It all breeds good willDave
Re: Fishing
Ive been giving this some thought,The only way I can see it working is if there was a web shop of products all with pre agreed prices.
I point my customer to said website they choose the product and buy it and enter a code (that I give them) I then get a “commission” as well as any service work.
They then have the option to install themselves or pay me to do it (I’m thinking integrated)
At the moment I point my customers to AO (who don’t install in my area) I get the install business but I don’t get the warranty work and potentially lose a customer so I’m interested…Re: Fishing
Would be interested as long as I wasn’t the legal seller..Don’t want that sh+t with the customers as it is.
Bryan
Re: Fishing
That was the idea Lawrence, use an online store with specific codes for each seller that gives the customer a discount and the repairer to get a small kickback for each sale.
What is agreed between the your customer and yourself re installation is entirely up to the repairer, bog all to do with me or the manufacturer. And, anything you earn off the back of that, all yours.
I’m trying to box clever here as it were as, not to put too fine a point on it, many of the guys are completely sh1t at paperwork so, if these can be tagged using the code as machines you “sold” to your customer/s then the repair work is or should be tagged back to you also.
Technical stuff I need to work on but I’d need to use an online payment gateway to accomplish what I have in mind which, also from a technical point of view, makes UKW and/or the manufacturer/partner enabling all that the legal seller, not the guys such as you or Bryan.
That means that legally at least, you have zero obligation under either the SoGA or CRA. This as you are not legally the seller, as you didn’t accept payment.
Apologies if any of that doesn’t make sense, if you need me to clarify anything just ask.
K.
Re: Fishing
kwatt wrote:I’m taking a punt here with a question just to see if anyone is interested.
If there was a way for you to give a discount code to buy online an appliance you’d get the service work on, would it be of interest?
Ditto sort of, if you could get a machine delivered to site either you or the customer for a trade price would it be of interest?
I’m trying to work out if it’s worth looking into for the members in general but, WTA members would get “preferential” deals will we leave that at.
K.
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