Fixed labour fee ,fitting parts supplied by customer ?

[Cras]

We attended a call to an L G washer on a fixed labour fee , faulty control board checked and did a pne with connect. Part obsolete a quick check around came up with the same ,we had collected the labour fee on first visit ,customer called today to he had located one on off e bay and he had ordered it and when can we fit it ,the question I have is would anyone on here fit the parts under these circumstances ,he states the part is new but with a control board. How would you know cheers Cras

[SAMURI]

Re: Fixed labour fee ,fitting parts supplied by customer ?

If it was my customer I would advise if it is the correct part I would fit it free off charge as they paid for the last Visit.

I would advise that I was unable to warranty the repair as it is the customers part and you will fit it as a good will visit.

So any other problems after the part is fitted would be chargeable.

If the customer is not willing to except the conditions then I would not fit the part.

I had a recent call the same for a letting agent and advised the conditions above.

This was for an obsolete oven switch.

This is what I do but it is up to you if you want to fit the part as it is there part and you do not have to fit it.
Bob

[lee8]

Re: Fixed labour fee ,fitting parts supplied by customer ?

I’d walk away. No charge will compensate the shit storm coming if either that part is faulty or causes damage etc etc.

It’s tempting, but so is betting on black with all your winnings on that lucky night that appears to be your night.

The one common denominator in this industry is we are always seen as the professionals by clients, until something goes wrong, then we are the idiots, the cause. That unique shift in logic.

[stratfordgirl]

Re: Fixed labour fee ,fitting parts supplied by customer ?

I favour SAMURI’s approach, assuming the customer seems reasonable (as 95{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} usually are) and you yourself have good customer relationship skills (as I suspect 95{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of us generally do).

If either you or the customer fall into the other 5{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} category, then I guess lee8’s approach may prove the safer option!

[lee8]

Re: Fixed labour fee ,fitting parts supplied by customer ?

Let’s hope those odds account for the quality of the part from eBay and the overly biased assumption of 95{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}.

The fact we are debating this on here would better place you in my team. That small percentage of winners.

[nigegt]

Re: Fixed labour fee ,fitting parts supplied by customer ?

We wouldn’t fit the part unless maybe for a long standing customer.

Used to years ago but too many times the part last two minutes and cust. thinks it has gone because of something you missed not because the part is dodgy. S**t storm is the phrase exactly.

[suedehead1]

Re: Fixed labour fee ,fitting parts supplied by customer ?

if your getting paid fit the part if it doesnt work its the customers fault not yours.

[roly16]

Re: Fixed labour fee ,fitting parts supplied by customer ?

If you’ve already charged the customer for fitting it, you have an obligation to either fit it or refund them. As you haven’t supplied the part you can’t possibly warrant that it will work or guarantee it, and should get their acceptance of this before you attend. Write ‘Fitted customer’s own part at their request. No guarantee.’ on the receipt, get them to sign it and you have nothing to worry about.

[kwatt]

Re: Fixed labour fee ,fitting parts supplied by customer ?

If they don’t argue that your diagnosis was incorrect, sure.

I think I could guess what a number of them would do.

K.

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