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Re: Free Dyson 5yr Guarantee!
macmini wrote:
To be honest, i think Dyson must be doing something to compensate, all the multiples (apparently), will be widely advertising the free 5yr guarantee.An extra discount on settlement no doubt 😉 Must ask the Dyson rep when he comes in.
DonRe: Free Dyson 5yr Guarantee!
just back from our holidays and have this wonderfull news to greet us.for a business that has 80{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of it’s turnover on dyson repairs and spares this is another kick in the teeth to the independent retailer 👿
kwatt wrote:Depends on the terms Dave which I haven’t a clue, but you can bet there’s exclusions. 😉
K.
As far as I can see only the usuals Ken. Filters, belts and of course that old nugget misuse 😉
Don
Re: Free Dyson 5yr Guarantee!
Dyson wrote:Dyson does not guarantee the repair or replacement of a product incurred as a result of:
Normal wear and tear (e.g. fuse, belt, brushbar etc.)
Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the machine which is not in accordance with Dyson’s user guide.
Blockages – please refer to the section in your user guide or in this Customer Care section of the website for details on how to remove blockages in your machine.
Use of the machine for anything other than normal domestic household purposes.
Use of parts not assembled or installed in accordance with the instructions of Dyson.
Use of parts and accessories which are not Dyson Genuine Components.
Faulty installation (except installation by Dyson).
Repairs or alterations carried out by parties other than Dyson or its authorised agentsBeing an ‘Authorised Agent’ seems to be the way to go if that’s possible kladave?
Re: Free Dyson 5yr Guarantee!
gegsy wrote:Ive always found the Dyson uprights excellent, providing you religously clean the dust cartridge and wash it and change the filters.
Greg
The wife is very happy with hers, it’s about 4 years old and she regularly spends 10 or 15 minutes cleaning the filters etc. I suspect most people who say the lose suction are the kind of people who never clean it or change filters.
Re: Free Dyson 5yr Guarantee!
Working for Comet, we see absolutely loads of Hoover/Electrolux machines brought back, cutting out, not picking up, etc etc
We always ask that they’ve cleaned the filters, of course, they say yes.
When they get inspected, cleaned the filters, they have not!
It says so bloody clearly in the manuals, and even on big stickers on the things themselves!
The GIAS guy who comes to see the Hoover’s, absolutely hates them, pretty much every fault is down to the filters, yet, he refuses to charge people for the no fault found, so in 6 months time, they just come back again, he cleans them, and so on. 👿
Re: Free Dyson 5yr Guarantee!
Being an ‘Authorised Agent’ seems to be the way to go if that’s possible kladave?
dyson have what they call approved dealer network but it seems to get you listed for stocked machines,from what we have been told dyson have their own service network so no agents
Re: Free Dyson 5yr Guarantee!
kladave wrote:dyson have what they call approved dealer network but it seems to get you listed for stocked machines,from what we have been told dyson have their own service network so no agents
Correct.
I still can’t see the multiples being over the moon about this, but then I guess they’ll get in Panasonic or Sebo, perhaps even Meile and start to tell people that they’re cheaper and more reliable than a Dyson.
Oh, wait a minute…. they are!! :snigger:
K.
Re: Free Dyson 5yr Guarantee!
i have to say i have quite a few freinds and family with Dysons old and new. They love them and even if they have had a repair say Dyson were wonderful and would buy another. They have affection for Mr Dyson and his funky cleaners and that is something lacking these days in electrical goods. I mean can anyone really say they love their Indesit! ouch! i dont think.
SteveRe: Free Dyson 5yr Guarantee!
love ……..dyson…….?????????
as the actress said to the bishop “you havnt lived untill youve seen my sebo!”wilf
Re: Free Dyson 5yr Guarantee!
Went through Chapel Allerton this afternoon. JW Bennett, a long established “small electricals” business has closed down. There is a sign in the window with a mobile number saying “Dyson repair business for sale”.
Shame.
Chris.
Re: Free Dyson 5yr Guarantee!
Indeed Wilf, I’ve had a couple of Dysons over time and the cylinder ones were better but still blocked up after a while. Bought a Sebo a year or so ago and it just works… way better than any of the Dysons I’ve tried.
TBH even the little Panny cylinders picked up better.
People like how they look though and seem somehow hypnotised by seeing the dirt in the mucky clear plastic bin.
K.
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