- This topic has 14 replies, 10 voices, and was last updated 21 years, 8 months ago by
.
-
Posts
-
We have been selling these washers for about 18 months now
and never had any complaints from any customers.
Not repairing the machines i wondered if they are a genuinely
well built washer.
I would appreciate any comments from engineers who are repairing the
Gorenje appliances just to give me a bit more piece of mind when selling these appliances
Thanks in advance RalphRe: Gorenje
If you had asked that a month ago I would have said they are reliable machines. We have sold them for about the same length as you and have had few complaints. But we recently (see the “do you sell appliances” thread) had a wa162 fail after 6 months with serious bearing failure and we had to exchange it due to the service agents,BSH appliance care, failure to get it sorted quickly. Admittedly its our only known failure so far but it was the top of the range appliance and not exactly cheap. They are pretty basic and look easy to fix but unless Appliance care get themselves together Or Gorenje make other arrangements, (hint hint) even a minor problem can became a major situation as I think their engineers have little if any product training and treat the brand as second rate alongside thir usual Bosch/Siemens work.
Bare also in mind that they hav’nt been around more than 18 months or so in this country and as most had a 2 year warranty us indies here probably have not had too much experience on them yet. Dont let me put you off selling them because quite frankly, I wouldnt know what else to recommend that is any better and at least the sheds are not full of them.kwatt wrote:Classic line from BSH Service…
“Oh no, we don’t repair those” 🙄
K.
Followed by “I would return to the retailer ” no doubt !
Lawrence
Lawrence wrote:
kwatt wrote:
Classic line from BSH Service…“Oh no, we don’t repair those” 🙄
K.
Followed by “I would return to the retailer ” no doubt !
Lawrence
What would you expect? Them to actually repair the damn thing! No, much better go to the reatailer demand a refund and go and buy a Bosch next time at least they know how to switch them on.
Mind you, faced with a bearing change on a Gorenje or a Bosch Maxx I know which one I would chose….and it doesnt start with a B.
Re: Gorenje
Bosch have told us that the problems withn service have been sorted but if you do get any problems please do not hesitate to call us.
Phil
Re: Gorenje
just like that eh! and who might “us” be? oh I see from your profile…good to see a DAD sales manager on the site and being the sole wholesaler for the brand you have the most to lose. I cannot believe that service issues such as this can be solved at the drop of a hat. BSH treat the brand as a 2nd class product (along with Teknik by the way judging by their attitude when parts are being ordered) and convey that to customers. Yet the BSH tie in was the main reason I started selling the brand in the first place, how misled I was.
Re: Gorenje
We have stocked these machines since launch date and with not too many problems I must admit. Only had to return one item for credit which was dealt with promptly.
It`s good to have a brand which is for the independant retailer only whereby we can make a little more margin and offer a two year warranty.
Smeefill welcome to the site. Did you know you can have your`e company details entered onto the “directories” listing which is a free service. 😀 .Regards
Don
8)Re: Gorenje
Joe,
This is exactly how the site works by giving feedback to all aspects of the trade so that things can get sorted. We need everyone involved service, sales, and manufacturers.
Best Regards Del.
Re: Gorenje
Thanks for the feedback everyone
It would seem Gorenjes main bugbear is BSH, apparently Servis used to
repair these machines many moons ago and the engineers treat them
with the same contempt as BSH do now.
Brand awairness is also a challenge, perhaps an advertising campaign
would help.(hint hint). But i know when i sell this brand it is sold with a certain amount of confidence.
In my humble opinion any Independant thinking of selling these washers
should go for it. They take some selling but with good profit margins
and above average reliabilty (think of an indesit) they are a good line
to have on stock
Thanks again RalphRe: Gorenje
One thing I can never quite understand about distributors who negotiate with manufacturers and get the Independant retailers an exclusive brand is why they never take service for the Independants into consideration.
Many of the retailers will also have service capabilities or know someone they use and recommend to their customers, so why not do a total deal, we sell the product, if it goes wrong, we repair the product.
Our own customers will recieve a far higher level of service which in turn will increase customer satisfaction of a particular brand, which in turn will increase sales, fuzzy logic ? No, basic common sense, a scenario where everyone is happy 😀
Dave.
Re: Gorenje
Dave is right, we used to work this way very succesfully with Philco, Candy and Bauknecht. All of which were unheard of brands, generally, yet we sold loads of them as the customer always knew where to come should they go wrong. One by one they all dropped our service either by being swallowed up by Whirlpool and their wonderful service, or gone mainstream such as Candy did, or like Philco eventually neglect their trusty sales/service agents in favor of the lure of big sales of the sheds. They have all floundered since too, 2 of them virtualy dissapeared here and the other one, well who would want to sell those now.
Having said all that, i am not sure there are enough of us sales/service businesses around anymore in order to carry out a national coverage which is why I thought the BSHGorenje thing was a good selling point.Re: Gorenje
Ralph wrote:, apparently Servis used to
repair these machines many moons ago and the engineers treat them
with the same contempt as BSH do now.I am not sure that was the case, was it? As far as I know the Brand is new in this country, using their own name that is, but we all have had years of experience of their ovens and fridges and the odd washers with differrent and very well known brand names on.
Re: Gorenje
Dave_Conway wrote:
Many of the retailers will also have service capabilities or know someone they use and recommend to their customers, so why not do a total deal, we sell the product, if it goes wrong, we repair the product.Dave.
Dave, I couldn’t agree more.
We sell Lux group products which we buy through Gillmans, DAD. Therefore, as agents we service as well.
I would love to extend the choice & put out Gorenje machines, but there is no point as we lose the customer for good. I have suggested to Robert Gillman that I’m more than happy to repair any of my own sales; regretfully the decisions regards service was taken by the makers in this case. It may be a good idea to keep lobbying DAD and see if they will return our sentiments to Gorenje.
I fancy a freebie to Slovenia.
Alex
- You must be logged in to reply to this topic.