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so is there any law or just use your common sense? things like blocked pumps wouldnt give long but other stuff might vary, do you have any set time frames?
Re: guarantee on non part repair?
An interesting question funbobby and one I suspect has never, ever been asked before on here anyway.:D
Firstly, and using your example of a pump blockage, the trade standard of a “1 year guarantee on all work carried out” goes out the window if (e.g 2 weeks later) someone washes a dog blanket and the pump jams. Or, you fit a new Door Handle and a couple of months later some ‘prat in the shared flat’ breaks it again!
There is no “law” on guarantees, rather it merely is an official ‘contract’ between the 2 parties (i.e you and your customer). Therefore it is at the discretion of the giver of the guarantee and the taker of it as to its overall validity. You as a trader are at liberty to make up your own ‘guarantees and term & conditions of sale’ provided of course your customers rights and freedoms (in law) are not at all compromised.
Logic is paramount on all aspects of guarantees both realistically and legally. A blocked pump repair sorted today could so easily be a blocked pump again tomorrow. The fact is that you, as a trader, must ensure you keep your a$se covered by checking and double checking the drum, sump and drain are fully clear before calling the job sorted and getting paid for it. If there’s a short term recall on the job then logically, morally and legally you must go back and sort it, and at no charge…PERIOD!
Given the exact same example but 3 or 4 weeks later then, sod it, you’re in the clear and charge them full whack again. 😈
Door Handles? They break them all the time….’1 year guarantee on all parts fitted’?…I should cocoa………..Tell them from the outset, “There’s no guarantee on this part….write it on your job docket if you want….sorted!
You used the phrase in your post “common sense” the answer to your question on that then is simpy YES!….common sense….it will see you through provided that in each instance,you apply it….If only (like me) you, cover your a$se each and every time. 😉
Re: guarantee on non part repair?
Depending on the job I put “Part guaranteed 12 months” as many parts are quite cheap and it keeps the customer happy but as Martin says, blocked pumps, handles, not a chance however with a regular customer I’ll often bend my rules or make a nominal,£25 charge.
RobRe: guarantee on non part repair?
its bit of a vague one but as you say common sense normally prevails, never really had a problem with this but i tend to base it on type of repair and given use of the machine coupled with some discount if needs be.
Re: guarantee on non part repair?
Ok chaps… what about fan oven elements? i usually give six months because i have tried to complain and send them back before after just 1 month and the company i bought it from wouldn’t have it…
Re: guarantee on non part repair?
I always do oven elements for 12 months, generally £12 or under and a good profit on fitting and mainly Hotpoint types and only cost me about a fiver. Connect give three months and Qualtex 6 months.
Not worth the hassle, just fit FOC and keep them happy. If I was paying I would expect most parts to last a year.Re: guarantee on non part repair?
do you fit genuine? or do you find they last just as long as the non-gen?(just out of curiosity)
Re: guarantee on non part repair?
Many of the non-gen are genuine ie.Hotpoint, Candy and others and some real non-gen last longer than the real thing. Had problems with Neff but not with either Qualtex or Connect alternatives.
I know that with washing machine elements Martin has had a few problems but I haven’t as yet.
RobRe: guarantee on non part repair?
Dare I bring this up I wonder?
Oh bu44er it, why not….:stir:
There was a time, long, long ago, that in order to qualify in being a fully paid up member of DASA, you had to agree to guarantee ALL your work (parts & labour) for a full 12 months. And unless you signed up to that effect you were not allowed to enter their hallowed halls of recognition. There could not be, nor would not be any exception to that ruling, it was ‘set in stone’ so to speak.
Not being a member of DASA I can’t help wondering what their criteria to joining is these days? Have they moved the goalposts? I was rejected for membership because (at that time) I was only prepared to give a 90 day guarantee on fitting motor brushes. At that time they saw that as an affront to customer fair trading, whereas in the real world everyone knows that once a motor has run its course and the brushes are worn down to nothing, just fitting new ones isn’t gonna give the motor a totally new least on life for the next umptididdlysquat years now is it? And I figure (to this very day) that a 90 day guarantee on carbons is more than generous. The OFT would go along with that too, but hey, that’s life! 8)
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