h/point sealed drums

[gandh1]

Re: h/point sealed drums

Martin wrote:

spanner51 wrote:
You don’t have to answer, but I was interested in how much you charge your customer for the whole job? When they could have Hotpoint do it for £104.99

However if it were covered by a 5 year warranty then £104.99 to sort it may just be worth considering. Surely no-one ‘in the trade’ wouldn’t advise their customer as to the possibility that their appliance may carry a 5 years parts warranty, or would they?

Martin and spanner, i think you’re missing the point. some customers just dont trust hotpoint to do the job properly, especially if they feel the machine was possibly faulty from day 1. Not only that, after waiting on hold for over 40 minutes, and then being told by the lass on the end of the phone the repair would be 106 for the call-out plus extra per hour for the labour, they gave us a call. i did state that i was under the impression the call out included the labour but they said they didnt trust hotpoint because they wouldnt take her husbands word it was the bearings. So we’re matching the price hotpoint quoted of about £150-something and a 3 month guarantee on parts replaced. plus they dont have to sit on the phone for at least another half hour to book it, and whats more they now currently have a loan machine until the drum turns up.

[spanner51]

Re: h/point sealed drums

Very interesting, So a quote between gandh of £150, and Lee of £125 and there’s a good chance of getting a job out of it. Better then BER all the time.

How many different sealed tubs are there I wonder?

[leavemetogetonwithit]

Re: h/point sealed drums

spanner51 wrote:

leavemetogetonwithit wrote:
Paid £64 including del. and vat for mine!
Mike.

You don’t have to answer, but I was interested in how much you charge your customer for the whole job? When they could have Hotpoint do it for £104.99
That one was back last October, so I wouldn’t know if you can still get one for £64.
I charged them £120 the whole job. They had bought the machine two years ago from a local guy who dabbles and couldn’t get hold of him when it went wrong. To be honest I can’t remember whether or not I told them about Hotpoint’s offer, or even if it crossed my mind. Normally, I certainly would tell them because I’m not over keen on these larger jobs. (Much prefer tootling around doing the twenty minute jobs and stacking up the £20 notes.) (I wish.)
I remember now, I had gone equipped to do it as a bearing job (£100 estimated) and finding a sealed drum had had to revise the estimate and return a couple of days later. Oh, and also it was a pub so Hotpoint would probably have said it was commercial use.
Mike.
PS: Just checked my books and they actually paid me £140 because I swiped a call out charge off them on the initial visit. I think I gave them a good deal what with the year’s guarantee.

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