Haier american fridge freezer, freezer not cooling

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    Dom01
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    My Haier HRF-522DB6 American fridge freezer isnt cooling freezer.
    The fridge is working and rises and falls if we change temperature, but the freezer isnt cooling. We’ve cleaned the coils at the back and the fan at the back spins freely and has been seen spinning when on.
    We’ve removed the back panel inside the freezer compartment and checked that fan using a 12V power supply and that works and there is also ice on the pipes where the fan is, showing it is cooling, but for what ever reason, it looks like the fan is not activating and circulaing the air.
    We usually can hear the fridge freezer running but cant hear a thing.
    anyone got any ideas?

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