- This topic has 9 replies, 4 voices, and was last updated 9 years ago by
.
-
Posts
-
It’s fallen on me to do this, the guys are all rather busy at the mo so…
If you enable the Healthcheck on your dashboard then it will allow customers to request a Healthcheck visit. It also signals that you agree to bide by the rules on it.
Now, as this is a completely new offering by the WTA and the trade in general we’re pretty much making this up as we go, we need to build a lot of the rules and info for the trade and customers simply as it’s not possible for us to see every eventuality or circumstance up front.
That will only improve over time but we’d ask for the member’s help in making it as good as we can. So if you spot something that’s a problem or could be, let us know and if we’ve already looked at it we can explain more or, address the issue.
What we didn’t want to do was bog you down in a play-by-play rulebook. It’s too cumbersome, restrictive and to be honest probably half of you wouldn’t bother to read it.
The approach we took was to write up the basics in two documents, attached for download, that set out the general principles and expectations.
If there’s anything you spot, just holler and we’ll look into it.
K.
Re: Healthcheck Rules
Hi K
Have proof read both the rules and the gas rules. I can find no issues in either but Jim might 😉
Don
Re: Healthcheck Rules
don wrote:Hi K
Have proof read both the rules and the gas rules. I can find no issues in either but Jim might 😉
Don
A quick perusal, only spotted one, page four of Health Check rules about two thirds down page it says ‘other then’ should be other than. 😉Jim
Re: Healthcheck Rules
Afternoon
I get the idea of these Health checks but not sure what it accomplishes in turning a machine on & visually checking the machine without pulling it out & removing any panels. (I know tumble dryers require a move involved check)
The other thing is that if a customer wants me to ‘service’ their washing machine I clean filters, check parts visually & operationally plus carry out earth & insulation tests etc etc. I charge £59 including VAT for that.(That’s one machine not up to 3)
Some customers seeing this Health check will be expecting pretty much all that for £45 with you also doing the dryer & dishwasher at the same time!Another concern is lets say you carry out a Health check but decide it wasn’t feasible to clean out a filter (not a necessity of the Health check) & then two days later a rusted up coin is the culprit in the machine not pumping out, what happens if the customer kicks off that we haven’t carried out the Health check properly…
Many more scenarios but don’t want to come across like I’m trying to pick holes.
Cheers
Tim.
Re: Healthcheck Rules
Picking holes is fine Tim.
The idea is auto do the equivalent of a manufacturer spec test for each product, not an in-depth analysis. So all you’re doing is checking basic functions, installation and safety no more.
If the customer wants and/or you want to offer to do more for extra cash that’s’ entirely up to you.
If you find a fault and you want to fix it free, have at it. Most though will want to charge to replace oven door hinges, seals, grubby washer seals etc, etc. 😉
Keep in mind, this is not a “service” as you are doing, it’s a basic check and registration of the products, anything beyond that it’s up to if you charge and what you charge.
K.
Re: Healthcheck Rules
How do you check the operation of a heater without removing the machine or putting your tester on it?
How do you check a filter when its hidden behind a plinth which has been siliconed in?Are these going to be on the Helath check requirements seen by the customer?
How about checking if a socket is overheating behind an integrated dishwasher?
So many…
I just wonder what the customer is going to get for their money along with what the expectations will be. (A lot higher than ours…)
Re: Healthcheck Rules
You can check the heater basically as, if it doesn’t work the machine stops or throws up a code.
You’re not there to pull apart the kitchen and on a manufacturer warranty call I wouldn’t be pulling off a silicone plinth either… walk away time.
And, ditto, on a warranty call I ain’t pulling out a machine to check a socket that is, at the end of the day, not my responsibility and most certainly with no reason or justification to even bother to look.
If you want to take all that on, knock yourself out meanwhile I just wouldn’t nor would I expect it. I’d just treat it as I would a warranty call and perform the exact same basic checks I would for that.
It is in essence a standard manufacturer spec test, not a full blown bloomin’ call Tim and it is not sold or marketed as such, in fact quite the reverse, people are specifically told it’s not that.
If you want to look at it as a full call and service type affair I can’t help you as, it most certainly is not.
Anything and, I mean anything, beyond basic function and safety test (i.e. manufacturer spec test) is pretty much chargeable to the customer.
Just as when you get your boiler serviced, basic test, flue meter reading… gone. Anything beyond that, chargeable.
Mot, kick the tyres, do the tests… anything beyond that… chargeable.
In either case, it breaks down next week… hard cheese… chargeable.
If you wish to take the weight of the world on your shoulders that’s fine but it wouldn’t be me.
K.
Re: Healthcheck Rules
Maybe it’s best I hold fire to see what the customer will be told the Health check will involve.
I think with what I have read so far it’s too ambiguous.
There are plenty of machines that don’t stop or flag up codes with heater faults & when will we know to its ok or acceptable to do a Martindale test or not?
I don’t think I even know what a manufacturers spec test even entails??
- You must be logged in to reply to this topic.