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The American style Samsung Freeze Fridge (F/F) RS21WCNS purchased in April 2008 started to have noise and ice build up problem after 6 months. Complained to Samsung few times who said the noise and ice is not a design fault and not covered by warranty. In August 2011 I read a Watchdog report and rang Samsung who in the end sent an engineer. Samsung Engineer from APP came to sort the ongoing noise and ice build up but he actually removed all the compressed gas and disconnected the fridge side of the Freeze Fridger and left in 10 minutes with saying what he has done. 8 hours after the engineer left the F/F totally packed up and all the food worth £100 was spoilt.
Now Samsung is saying that the F/F had a gas leak and their engineer had to make it safe from causing an explosion, but since its is out of 2 years warranty it will only pay about 55{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} depreciation value. I am arguing that a nearly 3 years old F/F should not have a gas leak and Samsung should not have decommissioned my F/F without my permission.
Can any one help me to prove that a compact system should not develop a gas leak in short time and it has a manufacturing (poor quality) fault. Also why did the engineer not modify the F/F for the noise and ice build up fault? Has any one got similar issue and managed to get a replacement F/F from Samsung? Which service engineering company I should hire to provide me an independent report to use against Samsung. Can any body help. I thinking of taking Samsung to Small Claim Court.
Re: Help on Samsung American Style Freeze Fridge RS21WCNS
Hi
If your fridge and freezer was working but noisy from the fridge it is very unlikely that the unit had a refrigerant leak.
IF it had a leak the all the refrigerant would have already gone due to the small amount held in the system.The most probable cause if it had leaked would have been from the fridge evaperator heater which had shorted and blown a hole into it..Which is the design fault that the RS21 has.
E-mail me samsung@ffrservices.co.uk and I will send you some info concerning the faults.
Bryan
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