Customer complaining of burning,acrid type of smell coming off this w/m.Had a look today and checked heater,ntc(24k dropping down to 15k by adding hot water)checked motor,mains filter.ran a quick wash with no smell.heater relay seems to click in and out ok.Got cust to set to her normal wash.Rang later to report no smell.She is adamant it was coming off w/m.Machine is 13 months old.Hoover being stubborn about doing anything to help without charging €120 call out.