Hoover HW 412AMC/1-80

[mebsk]

Good Evening,

My just over 2 year old washing machine was running towards the end of the spin cycle when there was loud popping noise from inside, after a few more seconds smoke started to come out from the machine. The machine was turned off at the mains & the clothes inside removed. Now the machine won’t start on any program, the display works normally but when start is pressed, nothing happens.

I removed the back cover to see if anything was obviously burnt, the terminals going into the pump have signs of burning. I measured the resistance across the terminals of the pump which showed 160 Ohms which I think is normal. I done a continuity check on the 2 wires from the pump to the control board at the back of the machine, this is fine with no shorts.

Any advice would be much appreciated.

[electrofix]

does it look like water has got onto the pump and caused the connector to flash over ?

Dave

[mebsk]

It’s possible, but could not see any obvious water droplets in the pump area

[electrofix]

if it has its possible its blown the board

you should see eveidence of blown components that provide power to the pump

take a look

Dave

[electrofix]

yes it can but the chances are the way its gone it could have blown other components that cant be changed

problem is unless you change it you wont know

it also means something shorted out so that would need to be fixed also

Dave

[andyjawa]

it`s under a parts warranty! Contact Hoover service. Bearing in mind Xmas is dawning soon which always throws out service organizations you will not have a great deal of time to mess about. If you bought the parts yourself i.e. the pcb and if proved, say a pump (or whatever caused the fault in the first place, and something most certainly did – could even be something like the actual motor or door lock though door lock failure on Hoovers isn`t common and further, if you buy a new pcb and it goes pop you will not get your money back – that should concentrate the mind if nothing else – you only get free parts if they or their agents come and fit the part/s) that`ll cost you more than their callout by miles and no doubt mega hassle trying different stuff or rather chasing stuff – caught in a loop getting no where. So if I was you I would check your warranty and let the fun and games begin! Presume you registered your purchase. On the machine`s rating label there will be the model number and a long number beginning with a 3 give them that as well since the pcb will have to be pre-programmed for your specific model – yep, nothing in C21st is straight forward and takes time unless that has now changed which I doubt.

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