Hoover Vision HD – VDH8162-80 – Noisy spin

[twicknix]

This machine is only 2 years old and it spins like a jet engine. Very loud and rumbling.

I thought it was the bearings worn or suspension but leaning toward the bearings. The drum feels firm and all intact.

I am puzzled why would a 2 years old machine would have faulty bearings. I checked out on Connect and Masterpart for parts and they are not listed. Is it because it is too new or simply not worth getting it fixed?

The drum looks like a sealed plastic outcasing rather like some hotpoint machines, my guess that it is not going to be easy to do the bearings.

What are your thoughts?

[DDSDDS]

Re: Hoover Vision HD – VDH8162-80 – Noisy spin

why would bearings go on a 2 year old machine hmmmmmmmm
massively oversized drum and spin + large door leading people to think it means fill to top of drum= 1 knackered washer

these days people buy a machine for less than 500 and a top spec one at that then overload and run it at full pelt
it is the equilelant as going out and buying a brand new car (daewoo or kia…..) then putting 8 fat blokes in the back and filling the boot with beer then doing a booze cruise to france all at top speed and wondering why it does not last very long

ask too much spend too little

as for your post if the drum is sealed then the bearings are slightly more simple than a non sealed drum as all you gotta do is …..change the drum

😀

[helo_75]

i change these at 3 mionths old.. im not shocked

[Martin]

Re: Hoover Vision HD – VDH8162-80 – Noisy spin

twicknix wrote:What are your thoughts?

You’re gonna luv this twicknix………………..It comes as a complete sealed tub assembly (PtNo. 41022796)…………so no need to get out the lump hammer and chisel on this job…………..and you can buy one, from Connect, for as little as £296 + VodkAndTonic………the only bad news I have to impart is that right now there’s a bit of a rush on them as Connect are ‘temporarily out of stock’…… 😥

[twicknix]

Re: Hoover Vision HD – VDH8162-80 – Noisy spin

Thanks guys! I am surprised at the response and I didn’t think I get some strong feelings on this machine…

I did have some doubt on the quality of workmanship and question the amount of plastic used to assemble the appliance.

(Plastic Spider(?) why?)

One would have thought a larger drum would mean higher spec components a bit like putting a V12 engine in a Range Rover with upgraded brakes and shocks but it doesn’t seem to be the case. A V12 engine in a Range Rover without upgrading brakes and shocks is asking for trouble.

I really do feel for my client as she spent a fortune on it only for me to tell her buy a smaller machine but then it’s business after all!! Nothing get on my wick off more than having to condemn a 2 years old machine. This makes Bosch on par with Hoover – no one make decent machines these days but then again not so decent machines keeps us in business eh?

[timdowning]

Re: Hoover Vision HD – VDH8162-80 – Noisy spin

Why didn’t you get her to use her 5 years parts cover through Hoover.

I think its £109 Labour. At least with that you will see that machine again for those door seal, pump or carbon brush jobs that we all need.

[twicknix]

Re: Hoover Vision HD – VDH8162-80 – Noisy spin

I didn’t sell her the machine. I don’t know where she bought it from but given what she can afford, a five years cover was probably out of her reach.

Still a lesson learnt but sadly the hard way!

[Martin]

Re: Hoover Vision HD – VDH8162-80 – Noisy spin

Here’s a thought then, but firstly we would need the full product/serial number of the machine AND some proof your “client” (very posh word so all is not lost here I suspect.:wink:) is the original owner of said machine? If it is, as you say, only 2 yrs old your “client” can get Hoover to inspect it under the terms of their 5 years ‘warranty’ and furthermore reduce their £119.96 fixed labour charge…..oh yes!

Mind you, it has to be UNDER 2 years old to play this hand of cards….so when was it actually purchased and what are those vital product numbers first off?

[twicknix]

Re: Hoover Vision HD – VDH8162-80 – Noisy spin

I will certainly speak to my client. I never reffered my clients as customers as I like them to think they are special people which in fact they are special people, after all they are paying for my service.

She is the original owner of the machine. How do I get her to try get the machine fixed under warranty whether she signed up for extended or not?

If I remember a certain Martin Lewis website harping on about how machines are meant to last for 6 years and if the gaurantee or warranty expired before the six years then the retailer is responsible not the manufacturer for sorting out the faults. A two years old machine that require repair that is gonna cost 2 third of what she paid for is really a step too far. Someone out there is responsible not the client or engineer. What are the chances of getting a replacement machine free of charge under these terms?

[allan73]

Re: Hoover Vision HD – VDH8162-80 – Noisy spin

As Martin points out this m/c will be covered by Hoover’s parts warranty if less than 5 yrs old, but I did’nt realise the labour charge was reduced if under 2yrs 😯 .

[twicknix]

Re: Hoover Vision HD – VDH8162-80 – Noisy spin

I am happy armed with the knowledge that I can act on how to advise my client on how to get her machine repaired “cheaper” by getting Hoover out.

Thank you guys for the advice and suggestion.

[twicknix]

helo_75 wrote:i change these at 3 mionths old.. im not shocked

BTW – how come you change it at 3 months? Do you work for the firm?

[helo_75]

nope.. i work for comet

tell her – we’ll fix it for £99 isf shes stuck

[twicknix]

Re: Hoover Vision HD – VDH8162-80 – Noisy spin

£99? does that include free parts?

[helo_75]

yep….havent u seen martins thread

[Author]

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