Hotpoint Aqualtis AQ113D679E stuck at 1 Minute remaining

[jeffo72]

I have a hotpoint Aqualtis AQ113D607(E) washing machine, purchased in 2012. The manufacture date is August 2011.

Fault: It stops 30{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the time with 1 minute remaining on the wash timer. If left unattended it can sit on 1 minute forever, (longest we left it was overnight), continuing to turn the clothes over.
Workaround: The workaround is to pause the wash, turn the dial to rinse, and resume the wash. The rinse takes 45 minutes but completes every time.

The machine stopped working completely a few months ago, which was due to a split in the ribbon cable from the door controls. While waiting for a replacement door to arrive, I purchased a second hand machine, manufacture date October 2011. The second machine also exhibited the 1 minute issue on 30-40{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of its washes. After replacing the door, wish a used complete door, the first machine worked, but continues to have the 1 minute fault.

There is no fault code displayed.

Hotpoint claims to have no known issues with these machines. I have found a few people on forums with the fault, but no solutions. It was suggested a heating element; Hotpoint service (Facebook) suggests this is unlikely to cause this issue. Would it actually get as far as 1 minute remaining if the heating element was at fault? Or would it report an error?

Can anyone help?

[jeffo72]

In case anyone ever encounters this, I appear to have discovered the solution; at least it has not occurred again in the past 2 weeks, despite happening for months before.

Kudos and a debt of gratitude go to member 13456789, for his suggestion that I may have a siphoning issue caused by pushing the flexible waste hose too far down into the drainage pipe. I raised it to ensure the end of the hose was above the bottom of the drum and the problem has not happened since…touch wood.

Thanks member 13456789.

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