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I purchased this machine about 4 months ago but it has been a little bit troublesome almost from the outset. I appreciate that it is still under manufacturers warranty (I even extended this cover with Hotpoint) and therefore subject to Hotpoint engineers repairs, however I am trying to find out if my machine is a ‘one-off’ or if others have similarly malfunctioned.
Initially, the machine would turn on simply by walking past the front panel. At first I thought that contact must have been made with the power button, but I actually witnessed my daughter activate it without contact. Once it had turned on, then it would not turn off again without waiting up to 20 minutes. I could not even press and hold, to cancel the programme it was in. It had also turned itself off in the middle of a programme.
Engineer visited and said he had found a loose connector on to the PCB and all should be well, however he advised that if it happened again, I should ask that the main board/front panel to be replaced. Problem continued to occur and also found that if incorrect programme was started, it was sometimes impossible to cancel off, unless power was switched off.
Engineer visited and replaced PCB etc.
2 days later, F5 error code. Engineer visited (different one) found kinked hose to machine obviously caused from previous visit!
To date the machine has not turned itself on, but has still suffered the ‘failure to cancel programmes and what I would describe as ‘stuck in programme’ when turning the rotary dial does not effect a programme change.
This is all becoming a little frustrating to say the least and no doubt will involve further Hotpoint visits. We are begining to wonder if we should have spent so much on this new machine!
Anyway what I am asking for is if anyone else has suffered the same and any suggestions as to how I should get if fixed satisfactorily.
Thanks
Steve
Re: Hotpoint Aqualtis AQ9D 69S has a mind of its own!
Its a cheap, Italian produced Indesit machine, with a sealed outer drum and dodgy Indesit electronics in it so sadly you will have paid over the odds for it. 😥
Must say I’ve not heard of one switching on as you walk past it before though. 😯
To resolve the situation ask the dealer to swap it for a Bosch.
Re: Hotpoint Aqualtis AQ9D 69S has a mind of its own!
Beginning to wish I could swap it for a Bosch. This was direct-from-Hotpoint following the total failure of another ‘ extended warranty’ product which to be fair was 5 years old. We paid the difference between replacement like for like cost and the Aqualtis cost.
Now please don’t tell me I am a mug 😳
u want us to tell u what u already know
worry about it not,, the tub will soon fail.. thats if the lock doesnt blow the pcb first
of course, thats if the lifters dont snap off for laughs
but then the door seal aint bad quality!
Re: Hotpoint Aqualtis AQ9D 69S has a mind of its own!
I knew there was a reason I rely on forums…….. 😆
Re: Hotpoint Aqualtis AQ9D 69S has a mind of its own!
Racehunter wrote: which to be fair was 5 years old.
You see that is the root of the problem, you have been brainwashed or lulled by the sheds like Comet & Currys in cahoots with ‘most’ manufacturers to think that five years is a decent life span.
They don’t want to produce or sell a machine that will last 20 years and without being disrespectful, the public in general are daft enough to go along with them.
In the course of my work I regularly repair Hotpoint machines that are 15 to 20 years old and more, lots of Hoover, Zanussi and Bosch of that age as well.
In fact I know that if I go to a Hotpoint machine between 7 & 25 years old there is a 75{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} chance I will be able to complete a decent, cost affective repair. If I go to anything under 5 years old I know that 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the time it will be either BER or I will refer them back to the Indesit Company and their extortionate, rip off £105.00 labour charge.
The one thing that we cannot get through to people no matter how much we try is that you do only get what you pay for. 😥
The 15 to 25 year old machines cost on average £250 to £300 at the time. At the same time your average family car was around £3,000 to £4,000, today your average family car is in the £12,000 to £15,000 bracket.
In real terms a washer is much like a car, basically old technology. A box with four wheels, engine and gearbox or a box with a drum, motor, pump, heater and controls.
Compare the average price of a mid range car 20 years ago to todays prices with the price of a washing machine and you will see why the quality has been allowed to sink so low. :rolls:
Re: Hotpoint Aqualtis AQ9D 69S has a mind of its own!
Thank you so much for shooting me down in flames and basically telling me that I am a moron!
Let me expand on my postings.
1. Yes the previous machine was over 5 years old, but as we have 4 kids and they are all into many activities, the machine would be called into play between 10 and 12 times a week, each time with a full load, so perhaps in working time, it had done more than some other 5 year old devices.
2. This old machine had been covered by a D&G policy that included other domestic appliances, although I am not averse to repairing many items, my wife felt that it was worth covering due to the high workload encountered by the machine.
3. When it came to getting D&G to write-off this old machine, it was a requirement that another Hotpoint (like for like) was taken direct from Hotpoint. On contacting them and not being too happy with the like for like offering, we agreed to an upgrade, thinking that it would be an improvement. Unfortunately this seems to mean we are ‘stuck’ in the Hotpoint merry-go-round.
4. From choice I do not purchase from the likes of DSGI PLC. I do not like their approach to customers and I think that as their staff are commission driven, sound advice may not be the first thought. I have not been brainwashed by them or others. I research before I buy and I did not find poor reviews of the machine I now have.
5. As previously stated, I am not averse to carrying out my own repairs. Although my technical engineering competency is not in white goods (I build racecars including all aspects of wiring harness manufacture/electronics interface) I do believe that I am more than capable of applying logic to problem solving, as well as using the information on sites such as this, to effect full repairs. I have kept my 10 year old tumble dryer going (again well used) , my Dyson, my American fridge freezer, etc. However, sometimes it is better use of my time to allow for so called ‘professional’ repairs.
Just wanted to set the scene correctly, so to speak.
Re: Hotpoint Aqualtis AQ9D 69S has a mind of its own!
Racehunter wrote:Thank you so much for shooting me down in flames and basically telling me that I am a moron!
I’m sorry if you understood my post to mean that, I did not say or imply anything of the sort but if you construe it in that manner then I can only apologise.
I still stand by everything I said in the post but possibly should have said the ‘general public’ rather than addressing you directly. 😉 8)
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