- This topic has 5 replies, 2 voices, and was last updated 21 years ago by
.
-
Posts
-
I have had an intermittent fault with a new Hotpoint Aquarius WD640 1400 rpm spin washer/dryer delivered in November last year. Machine worked perfectly initially then just after Christmas suddenly shut down just prior to starting a spin – this happened in most programs cycles. For example, the J (silk) programme runs a total wash time of 53 minutes. The fill and wash cycles run as expected until the rinse and spin programme starts (at 13 minutes to go). The machine manages two or maybe three tumbles and then when a spin should begin goes to END, immediately followed by F-02.
Changing to another wash programme (tried F, E, M, short spin, full spin, and rinse spin programmes) either goes to ‘13 minutes to run’ and then fails the same way or sometimes gives up the ghost almost immediately as if it is stuck at the 13 minute point.
Attempting to fix it by turning everything off, removing the plug, and waiting over night doesn’t routinely correct the problem. However, carrying out these ‘experiments’ over a full one to two day period – waiting for an engineer to appear has eventually cleared the system.
But only for a period – although the machine has apparently worked fine for an extended period the identical F-02s symptoms have reappeared. Has anyone else any thoughts? I’m on the third cycle of F-02s and failed over the last three days to get the machine to complete a spin. No engineer available for the next 3 days and maybe it will start working by then with my luck. Seems to me the electronics need replacing completely? I’d very much like to know whether anyone else has had similar experiences.
Re: Hotpoint Aquarius WD640 – reoccurring F-02 error
Mike,
The fault is associated with a motor connnection or circuit board connection failure. Therefore please do contact Hotpoint to get one of their engineers to investigate. Please DO NOT attempt any repairs or inspections yourself as not only is this dangerous but will invalidate your guarantee. 🙁
Please advise us of the outcome of the engineers visit, thanks 😀
Martin
Re: Hotpoint Aquarius WD640 – reoccurring F-02 error
Engineer had cancellation and has called. His view is that problem is with tachometer attached to the motor housing. He has ordered a new motor which will not be fitted until after Easter.
He thinks that explains why the fault happened when a spin was due. However, it does not explain why switching to a new or different wash programme had an identical fault up front apparently the same as the 13 minute spin problem above. He hoped this did not indicate the electronic control board was damaged or scrambled.
I’ll let you know how the new motor works next week. He says the electronic boards are regarded as delicate and that motor problems can destroy them!
Re: Hotpoint Aquarius WD640 – reoccurring F-02 error
MikeS wrote:He says the electronic boards are regarded as delicate and that motor problems can destroy them!
Yes we know 🙁 Unfortunately Hotpoint stopped fitting an ‘in-line’ fuse link between motor and control module way back in 1996 and the demise of the then WD43P…..those were the days eh?
Martin
Re: Hotpoint Aquarius WD640 – reoccurring F-02 error
Engineer came with parts day before yesterday and replaced motor, motor control board and main control panel electronics. Machine works fine and hopefully will continue to do so. Apart from the actual mechanical bits and pieces – in effect he has replaced all the electronics.
This will get us back with a machine we can use but the shotgun approach means that we don’t really understand what was causing the F02 error. My impression is that Hotpoint are not that concerned until they are seeing a consistent fault from a significant number of machines – but the WD640 is relatively new and the problem we have had is apparently also unusual.
Regards
Re: Hotpoint Aquarius WD640 – reoccurring F-02 error
MikeS,
Thanks for letting us know the outcome, hopefully it will be OK now as you say, well at least until the guarantee runs out 😆
From the Hotpoint servicemans point of view, throwing all new parts into your machine will surely cover the fault, which it did, so his side of the job is done. I do not know whether Hotpoint have a good ‘fault recall’ system in place these days? What I mean by that is that if the old parts are returned to the factory for fault analysis rather than just being scrapped?
Lets us hope so at least because if such a failure occurs out of guarantee a repair of this nature would not be financially viable. 🙁
Martin
- You must be logged in to reply to this topic.