Hotpoint BF72 Complaint

[Paul68]

Hello all, great website. Was wondering if anyone could offer advice.

We had our integrated dishwasher installed in a new kitchen 4yrs ago. After only a couple of months E1 came up. To cut a long story short the engineers came out to this fault over the next few months half a dozen times before finally sorting the problem, after which the door was a little tight opening & closing but the fault dissappeared.

12months down the line E3 has arrived. Engineer came out & said the wires had been severed through the door hinge & there was nothing he could do only offer me a consessional price for a replacement of £369 😯

I rang customer services to complain as i believe its been caused by the numerous amounts of time the door has been on & off. All i got off this woman was, “its 4yrs old what do you expect & thats why you should have taken out an extended warranty”

I want to speak to someone in management but all she said was theres no one here!! Does anyone have contact details for some one in charge at Hotpoint / Indesit

Am i being unreasonable or should i pursue it.

What are your thoughts?

Thanks
Paul

[Penguin45]

Re: Hotpoint BF72 Complaint

Personally, I’d find my local independent and ask him to splice some fresh wire through the door for you. It’ll probably come to less than £89.99 as well 😀 .

Click the repairs@ link below for a UKW engineer in your area.

Regards,
Penguin45.

[Paul68]

Re: Hotpoint BF72 Complaint

Penguin45 wrote:Personally, I’d find my local independent and ask him to splice some fresh wire through the door for you. It’ll probably come to less than £89.99 as well 😀 .

Click the repairs@ link below for a UKW engineer in your area.

Regards,
Penguin45.

Thanks for that but the engineer said there was no way it could be repaired safely & they dont do the wiring loom as a spair

[Penguin45]

Re: Hotpoint BF72 Complaint

You don’t need a loom. You get the broken section chopped out above and below the pivot point, and a new length spliced in. The Indesit chappie is probably not allowed to do this as part of company policy.

I’m off to do one of these, this very afternoon 😀 .

Penguin45

[Paul68]

Re: Hotpoint BF72 Complaint

Thanks for that :tleft:

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