Hotpoint CTD00p – No heat even after I replaced full heater unit?

[Roya Kiani]

Hi,
Last week we turned on the working but old dryer. We noticed a vague burning smell and now the dryer has no heat. We bought a new and compatible heater unit (thermostat and element) which we tried today but it still spins round but cold.
The wiring on the new unit is different colours but as connection is ‘plug and play’ I assume this is not an issue.

The condenser and filters are fully clean and it completes the cool down period each cycle.

Any suggestions on what could be stopping the dryer from creating heat if not the Thermostat or Elements would be greatly appreciated!

Thank you
Roya

[electrofix]

from what i can see you have a mechanical timer so that is on the list of fails

whats the full model and serial no ?

Dave

[electrofix]

ok first off

this is one of the dryers caught in a fire recall by hotpoint

was you dryer visited by an engineer and modified ?

Dave

[Roya Kiani]

oh that is a shock! I have no idea as it was 2nd hand sorry!

[electrofix]

ok look inside the dryer at the back at the back wall and look for a head of a pop rivet in the circumference

thats inside the drum where you put the clothes

or post a very clear picture so i can see

also look around the dryer and see if you can see a sticker with a green spot on it and let me know if its there

Dave

[Roya Kiani]

Ok I will do but it will have to be tomorrow now. Thank you again.

[Roya Kiani]

Hi, my partner looked in the drum and could see nothing but the bolts that hold it in place. He also looked around it for a green spot sticker but couldn’t see anything or even a residue of where it could have been.

[electrofix]

ok go here

https://safety.hotpoint.eu/match.jsp?lang=en_GB

ok its older then 2016 so click box
then confirm no green sticker

then your asked to enter model and serial no

it will ask for a purchase date so make something up before jan 16

dont tell them you bought it second hand just in case it makes a difference. one of the family bought it new or something like that or you did and lost reciept and cant remember where it came from

you are asked for your details and will be asked at some point to upload pics of label and drum inner

if all goes to plan they will replace the dryer with a new one at no cost or if you pay extra an upgraded one

Dave

[Roya Kiani]

wow thank you! if that happens its a superb result! I cant thank you enough for your help!

[RachelInouye]

Thanks for the link, you made my day. I appreciate you.

[Roya Kiani]

It worked my brand new dryer is getting delivered. I was reminded to say a massive THANK YOU, a simple message really helped me lots. I appreciate that hugely. Thank you Electrofix!

[electrofix]

bril

nice when you get something for free isn’t it lol

Dave

[Author]

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