Hotpoint FF Writeoff but still under parts warranty

[2down]

I have ( had ) a 4 year old Hotpoint FFA74P. The local supplier is also the Hotpoint repair agent here on the Isle of Man. It needed regassing but when they took it to the workshop they state it has an internal gas leak which cannot be fixed. They have phoned Hotpoint who can supply the nearest replacement FF187LP but at a cost of £430 to me!

Is this correct? Does the 5 year parts warranty not entitle me to at least a substantial discount if not a replacement machine if the original cannot be fixed?

If I have to pay for a new FF myself I will not be buying another Hotpoint. Any suggestions of a more reliable make/model. I need a relatively large freezer section and bonuses would be quiet and economical. The rest of the gizmos I can do without.

[don]

Re: Hotpoint FF Writeoff but still under parts warranty

Hi 2down

Unless you have the Hotpoint repair protection plan you may have a struggle to get anything from Hotpoint I`m afraid. This area of the sale of goods act is so grey and quite confusing, a good read here should give you an insight of the minefield you are facing. However I would still write to Hotpoint at Peterborough explaining the situation and what you would consider to be a fair solution to the problem.

If you do end up having to replace your Hotpoint and considering your location I would probably go for a higher quality brand if you can like Liebherr, Bosch or Miele.

HTH 🙂

Don

[2down]

Re: Hotpoint FF Writeoff but still under parts warranty

Thank you for a helpful reply Don.
It looks like it will be a Bosch then but I will write to Hotpoint.
Dave

[twinspark]

Re: Hotpoint FF Writeoff but still under parts warranty

in your letter make sure you write ” not fit for purpose”.
where was the gas leek, if anti condensation pipe work hotpoint engineers are told to connect sytem with out using them 😀

[Author]

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