Hotpoint HAE61KS rusting

[drool]

2 year old Hotpoint HAE60PS Electric Ceramic Cooker is showing significant rusting around cooker hob surround. Despite 10 year parts guarantee & obvious poor build quality of this item, Hotpoint refuse to do a charge free repair. Very, very poor consumer contacts and rebuff culture when one gets through. Who buys a cooker to rust up in front of your eyes after 2 years???? Never Hotpoint again!!!!!

[tubafan]

That’s not good at all. Our HAE61KS is just over 6 and is still perfect, so I’m not sure if you’ve been unlucky or we’ve been lucky.

[don]

drool wrote:2 year old Hotpoint HAE60PS Electric Ceramic Cooker is showing significant rusting around cooker hob surround. Despite 10 year parts guarantee & obvious poor build quality of this item, Hotpoint refuse to do a charge free repair. Very, very poor consumer contacts and rebuff culture when one gets through. Who buys a cooker to rust up in front of your eyes after 2 years???? Never Hotpoint again!!!!!

Rust is caused by water and oxygen and the metal surface which would suggest spillages during some stage of pans boiling over etc. No manufacturer is going to cover that sort of complaint.

To prove it was a manufacturing defect is nigh on impossible, if it is that bad you could replace the whole hob top unit which comes with the trim.

As an aside we are a Hotpoint centre and sell at least one a day of these cookers and I must admit we have not had this issue.

Don

[don]

These posts now have their own thread.

Don

[drool]

These posts now have their own thread.

Don: Works for Hotpoint, trained to defend poor build & workmanship, no one expects cooker to rust up after 2 years and it’s indefensible to argue to the contrary. Never. never again will I choose Hotpoint……….or associated brands.

[electrofix]

they choose to cut corners on paint etc to save cost

got a belling cookers thats vary old. no sign of rust because its enamelled not painted

Dave

[drool]

electrofix wrote:they choose to cut corners on paint etc to save cost

got a belling cookers thats vary old. no sign of rust because its enamelled not painted

Dave

Hi Dave, well said and it’s time we consumers give our resentment an air and not subscribe to these main stream manufacturers pumping out rubbish goods designed to end service life after legal warranty. avoid them and don’t buy ‘Ho[point’ ….until it’s culture changes!!!”

Mod edit

Have edited the unnacceptable language and replaced it with something a little less abrasive.
This is a public forum after all with young and old viewing.
Don

[don]

drool wrote:

Don: Works for Hotpoint, trained to defend poor build & workmanship,

To say I am not happy with your comment above is an understatement.

I do NOT work for Hotpoint, Indesit or Whirlpool brands never have never will. Now we have that cleared up and out of the way. I will continue.

The businesses I have worked for over the years have been nationwide multiples and independents. We have been a stockist of Hotpoint etc appliances for over fourty years and in that time they like others have had recalls and other issues however I can honestly say I have not had a “rust” issue on any of their cookers for as long as I can remember.

I appreciate as the consumer you are not happy with the product but there is no need to accuse me of defending poor build and workmanship, I have always told things as they are over 7000 posts will verify this. If you were my customer I would fight your corner vigourously. I may not win but I always try to find a solution.

Moving forward you could try trading standards, the retailer it was purchased from ( which was)?

I would not go in with all guns firing as that only puts up walls.

Don

[drool]

don wrote:

To say I am not happy with your comment above is an understatement.

I do NOT work for Hotpoint, Indesit or Whirlpool brands never have never will. Now we have that cleared up and out of the way. I will continue.

The businesses I have worked for over the years have been nationwide multiples and independents. We have been a stockist of Hotpoint etc appliances for over fourty years and in that time they like others have had recalls and other issues however I can honestly say I have not had a “rust” issue on any of their cookers for as long as I can remember.

I appreciate as the consumer you are not happy with the product but there is no need to accuse me of defending poor build and workmanship, I have always told things as they are over 7000 posts will verify this. If you were my customer I would fight your corner vigourously. I may not win but I always try to find a solution.

Moving forward you could try trading standards, the retailer it was purchased from ( which was)?

I would not go in with all guns firing as that only puts up walls.

Don

Hi Don……You ‘protest too much’………my experience has been very, very poor with Hotpoint brand and ‘Whirlpool’ too. Cheap shoddy goods and shoddy customer services too…..and understatement to be shouted aloud.

[don]

I don’t protest but I will protect my integrity.

These are help and assistance forums for those who need it not personal attack grounds.

To answer your question re the brand(s) it’s a two way street. For far to long there has been a race to the bottom when it comes to price couple that with consumer demand for cheaper prices you then end up with shoddy goods and services as there is not enough margin in the products to give anything better but shoddy service.

When the prices increase dramatically and they will perhaps there will be some improvement in the products we all purchase. Also bear in mind that in the future the “right to repair” a product will also have an upwardly price increase.

If you need to make Hotpoint accountable for the shoddy product and service you really do need to take the legal route.

I ask again where did you purchase the product from?

Don

[don]

I have been digging for you.

For Hotpoint CEO email Maurizio.Pettorino@indesit.com

https://www.complaintsdepartment.co.uk/hotpoint-uk/

https://www.hotpointservice.co.uk/livechat

Martin Lewis recommends Resolver for complaints https://www.resolver.co.uk/companies/hotpoint-complaints/contact-details

Have you tried these avenues yet?

Don

[kaibart]

I will agree with Don I have been in retail for 14 years and I always hear a customer say I won’t buy this brand ever again for some reason or another as Don has mentioned target your issue at the manufacturer and the nicer you speak to them and put your point across the more likely you are to resolve your issue

[electrofix]

or Aim you complaints at the general public that want lower and lower prices but for some reason expect the same quality. if people researched appliances and stopped buying the budget brands they would soon be discontinued for more reliable designs

Dave

[greentim]

Here’s my Hotpoint HAE60PS cooker. Less than 5 years old. Appalling!

[electrofix]

greentim wrote:Here’s my Hotpoint HAE60PS cooker. Less than 5 years old. Appalling!

possibly
but
its built to a price point. years ago the tops of cookers were vitreous enameled. so never peeled. with the price demand of customers it is too costly to do this so you end up with paint that goes

also I went into an english electric cooker factory years ago. In those days they kept parts available for 25 years which was the expected product life. Today we a lucky if some parts dont got obsolete in under 5 years

all these problems are customer led, if you stop wanting cheap appliances instead of quality appliances then things would improve

Dave

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