Hotpoint HULT 943 – door doesn’t open

[HerbLeicester]

The door on our Hotpoint HULT 943 (bought just over a year ago) is “stuck”, i.e. it refuses to open at the end of the cycle.

The troubleshooting section of the manual is useless. All it says is this: “The door will not open until the door lock indicator light goes out shortly after the program has finished”.

Any suggestions?

[electrofix]

Re: Hotpoint HULT 943 – door doesn’t open

how does the door handle feel

does it seem to be stuck or does it pull all the way out but the door still does not open ?

Dave

[iadom]

Re: Hotpoint HULT 943 – door doesn’t open

Have you read the bit in the manual about the emergency door release which you can find behind the lower kick strip, front right. Remove the mains plug first and leave it a minute.
If that won’t release it then the doorlock itself, door handle or even the main pcb could be faulty.

[HerbLeicester]

Re: Hotpoint HULT 943 – door doesn’t open

electrofix wrote:how does the door handle feel

does it seem to be stuck or does it pull all the way out but the door still does not open ?

Dave

Hi Dave,

Thanks for your reply. I was able to press the door handle alright, but the door refused to open. In the meantime, there has been a further development – see my reply to “iadom”.

Herbert

[HerbLeicester]

Re: Hotpoint HULT 943 – door doesn’t open

iadom wrote:Have you read the bit in the manual about the emergency door release which you can find behind the lower kick strip, front right. Remove the mains plug first and leave it a minute.
If that won’t release it then the doorlock itself, door handle or even the main pcb could be faulty.

Thanks for your helpful reply. Looks like I have an ‘inferior’ version of the manual, which consists of a 16-page PDF file containing “Instructions for use”. No sign of an emergency door release description. Is there a better manual?

No sign of an emergency door release mechanism behind the lower kick strip either. All I can see there is a screw cover for what I thought was a filter, but it looks like it’s just drain opening, without an actual filter.

Still, pulling the mains plug somehow seems to have released the door, i.e. I was able to open it. However, something is clearly amiss, as evidenced by the fact that shortly after I started a new washing cycle, the machine stopped and now shows a frantically flashing error code F06. Again, no sign of this error code in my apparently inferior manual…

[iadom]

Re: Hotpoint HULT 943 – door doesn’t open

F06 is a door lock error, the wiring plug to the door interlock is very weak and often burns out. A new door lock and replacement of the poor quality wiring plug with three separate AMP tags should sort it.

[HerbLeicester]

Re: Hotpoint HULT 943 – door doesn’t open

iadom wrote:F06 is a door lock error, the wiring plug to the door interlock is very weak and often burns out. A new door lock and replacement of the poor quality wiring plug with three separate AMP tags should sort it.

Thanks for your further helpful reply. How do you know all this stuff? It certainly isn’t in the so-called manual I have (see my previous message). The only error code mentioned there is F05.

Shame it happened just a few days after the 1-year warranty elapsed 🙁

Anyway, it looks like I have to get a local expert involved for the repair, right? Can you recommend someone in the Leicester area?

[electrofix]

Re: Hotpoint HULT 943 – door doesn’t open

http://www.ukwhitegoods.co.uk/search/fi … e-engineer

try here

Dave

[iadom]

Re: Hotpoint HULT 943 – door doesn’t open

HerbLeicester wrote:
How do you know all this stuff?

Errrrr, possibly over 11 years working for Hotpoint and 37 years self employed in the same trade might be one reason 😆

You need to be careful as there are two different door locks fitted which might explain why you couldn’t find an emergency door release.

If you can give me all the numbers from the sticker inside the door I should be able to give you the correct part number.

[HerbLeicester]

Re: Hotpoint HULT 943 – door doesn’t open

iadom wrote:

HerbLeicester wrote:

How do you know all this stuff?

Errrrr, possibly over 11 years working for Hotpoint and 37 years self employed in the same trade might be one reason 😆

You need to be careful as there are two different door locks fitted which might explain why you couldn’t find an emergency door release.

If you can give me all the numbers from the sticker inside the door I should be able to give you the correct part number.

Thanks!

Methinks we have a catch-22 situation. Dare I ask (again) how to open the door, with F06 on the display now?

[iadom]

Re: Hotpoint HULT 943 – door doesn’t open

Unplug and wait, it should release after a while.

[kwatt]

Re: Hotpoint HULT 943 – door doesn’t open

Just for info, I noticed this and added that lock here:

http://shop.ukwhitegoods.co.uk/c0030661 … -door-lock

Not a lot of info on it other than, it’s been changed a couple of times by the look of it.

K.

[iadom]

Re: Hotpoint HULT 943 – door doesn’t open

That is the latest one and doesn’t have an emergency release so if this machine is just over 12 months old that is the correct one.

[HerbLeicester]

Re: Hotpoint HULT 943 – door doesn’t open

iadom wrote:Unplug and wait, it should release after a while.

It did, thanks.

Photo of ‘nameplate’ sticker attached. Sorry it’s a bit blurred.

Your previous message seemed to imply that I may be able to do the repair myself?

[iadom]

Re: Hotpoint HULT 943 – door doesn’t open

Only you really know the answer to that, not considered a difficult job but if the original wiring plug is burnt you will need to cut off and replace the damaged plug with AMP tags.

From that serial number the part listed above is correct.

[Author]

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