Hotpoint NSWR 963C problems only 3 weeks old.

[Henry Root]

Getting a lot of teething problems with this almost brand new machine:
1. Sometimes washing still semi wet even though spin is auto 1600 rpm. A further 10 minutes spin cures this. Not sure if pump is emptying properly during spin.
2. Highly adjustable programs but having selected one the total time increases and reduced during the program. Wash today increased after wash and twice during rinse then dropped off 10 minutes near the end and left washing far from dry. Finally finished without extra spin 25 minutes longer than initially indicated.
3. H2 warning light sometimes flashes. Someone elsewhere has said kinked supply hose. Well our pressure is high. so no problem there.
4. Poor build quality. Well fine this is always the case. Half the weight as drum and body weights halved. Spring tension on drum feeble. Nowhere near what it was on our previous Whirlpool (same manufacturer.) Manual actually asks you to turn water supply off when not in use on a plumbed in machine. Are they having a laugh. Obviously got a problem with their water valves.

Anybody with similar problems or who can cast any light appreciated. I’ve not yet called out Hotpoint – hopefully when I do contact them this will be an expert centre able to ascertain where the fault lies and send out an engineer without causing further problems. Not too happy.

[electrofix]

if you fill it up on a rinse programme with no washing in then cancel the programme and select drain
does it discharge the water at a reasonable rate

Dave

[Henry Root]

Hi Electrofix. OK so far I’ve checked filter – absolutely no blockage of any kind; run the autoclean program with cleaner – got nice and hot and pumped all out; ran rinse program – checked output from hose – perfect. Any other ideas please?

[Henry Root]

I need answers to: Is it normal for times to change up and down whilst a wash is on, and if so why. Why does a wash program leave the clothes too wet and then a proper spin do it OK? Pulling my hair out here

[Henry Root]

Interesting to note that on the Which review, the steam option is not acknowledged. This machine has steam refresh at the end of some washes but Hotpoint have been criticised for implying that steam refresh was an option without a wash program being used.

[andyjawa]

1) could be preset spin re progromme settings i.e. if you set 1600 spin on wool it is bypassed automatically to a lower spin speed to save you cocking up your clothes? But you do not say what programme you set it on. If set on a cottons it should spin at, in your case, 1600 but like the wool example it might not on synthetics. 2) might sound odd to you but not surprised as that is how a lot of modern machines tend to work now but it is true to say I cannot guarantee that on your brand new never worked on one yet machine. 3) H2O over sensitive so just like a 700 quid Neff water warning light coming on sometimes, complain or ignore it 4) “Manual actually asks you to turn water supply off when not in use on a plumbed in machine. Are they having a laugh.” No they are not having a laugh they and most other manufacturers always recommend doing this, afterall for all they know you could be swanning off on holiday bumming around for 4 weeks….want to take a chance 4000 miles from home?.Want to get back home and need that snorkel and those flippers? Obviously got a problem with their water valves.- no they haven`t or rather no more than anyone else would have.
You give the sarcastic impression that you hate this machine ( which may well be justified ) if so go and complain to your retailer or write with pen and paper to Hotpoint first outlining your concerns and address it to the technical dept and hopefully you might not get a load of drivel as a response, but read your “destruction” hand book first afterall you do not want to be stung for a call out should you want to call them out if there is nothing actually wrong with it which is your main reason for your post which is an understandable point. Trouble with that is at 3 weeks old ( when you first posted ) I will not have seen one yet, I still have not seen one yet ( and probably won`t for several years ) and I would think no body else would have either even though it is now mid March. So what happened? Do tell.,

[LPS]

Hi Did you ever get this issue solved? We have just bought one of these machines and having the same issue on the 45 minutes program the clothes come out wet even though it is spinning them.As you did a 10 min spin on its own solves this but it should be doing it automatically .It looks like to me the 45 min program is spinning the clothes then rinsing them again before the program finishes?

[electrofix]

long shot
is it plumbed into hot water by mistake

get a similar problem on some Beko built machine where it spins then fills a bit leaving the clothes wet. caused by not being on clod water

Dave

[LPS]

Hi Dave
No it’s plumbed in cold water supply

[electrofix]

does sound like water is not being pumped out as it should

Dave

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