HOTPOINT UE47X

[76]

Hi Guys, got the above oven about 19 months old, tripped the electric last night and now the main oven doesn’t get hot! I’ve looked at the element and it hasn’t popped but as yet I haven’t tested it.

I noticed this morning that the fan at the back of the oven wasn’t going but could hear a fan ( I assume) working.

Any ideas on the fault or should I push the point with Hotpoint, std guarantee of 12 months however I feel they may legally be obliged to provide assitance up to 2 years. A little dissapointed really as I didn’t expect problems this early on.

Many Thanks

[iadom]

Re: HOTPOINT UE47X

First thing to do is test the element, once you have isolated the mains it is very easy to access for testing, just don’t lose the wires. The fan should be running though, not sure what you can hear as the cooling fans should only activate when the oven is hot.

You do have a five year parts gaurantee but if it is only the element then it is not that expenisve to replace.

Jim.

PS. Where is it written that a manufacturer is ‘legally obliged’ to provide assistance for up to 2 years. ❓

[Kommunist]

Re: HOTPOINT UE47X

I think 76 is referring to the famous court case in which white goods were considered to be of long-term use and seller (not manufacturer) has to provide assistance of up to 5 or 6 years, can’t remember exactly.

[iadom]

Re: HOTPOINT UE47X

Just to jog your memory 😉 ( no mention of two years and open to wide interpretation)

SOGA

Jim.

[Kommunist]

Re: HOTPOINT UE47X

Also, Trading Standards got this on their website:

Q. I bought a fridge/freezer about eighteen months ago, and the freezer section has completely failed. I went back to the shop, but they refused to do anything as it was outside the original twelve-month guarantee. What are my rights?

A. If the time limit has expired on the guarantee then you have no claim under the guarantee. However, if you can show that the goods were not of satisfactory quality at the time of sale i.e. they were not as durable as it is reasonable to expect, then you may have a claim against the trader or finance company (if applicable) for compensation under the Sale of Goods Act.
http://www.tradingstandards.gov.uk/cgi- … 4-1111.txt

So, in theory if you can prove that the fault was inherent, such as poor design or faulty part, then you might have a case. But the burden to prove it is on you, the consumer.

I’d give a call to Trading Standards, describe the situation and see what their reaction will be. Having them on your side never hurts 🙂

[76]

Re: HOTPOINT UE47X

Thanks Guys, have had a route on the internet and there appears to be conflicting views on guarantees, so not sure on that one!!!!

Anyway have e-mailed Hotpoint and voiced my concerns, I still feel that a oven that cost over £400 should and is only 19 months old should be covered by warranty, anyway! Back to the problem. If nothings comes from Hotpoint then I will look at repairing myself, I have the tools and a basic knowledge of how things should work and can work to instructions, so!

I’m going to take out the element and test for continuity I assume??? I know there is power to it as I’ve checked that.

When I turn the oven on its makes a whirring/humming type noise however the fan that is located in the middle of the element doesn’t turn, should it turn at all times???

If the element proves to be ok, where do I go from there?

Also for my ease how do you remove the door, I’ve locked the hinges but this doesn’t seem to release the upper arms like I thought?? If I can remove the door it will be easier for working on?

Again Many Thanks for your help.

[iadom]

Re: HOTPOINT UE47X

I’m sure that Hotpoint will argue that as they already give you a five year guarantee on the parts and only charge you labour they have fulfilled their obligations. I would hazard a guess that unless you pushed very hard and long they would be supported in this view.

You should not ‘live’ test. There is no need whatsoever to do so.

The fan should run all the time the oven control is turned on even slightly, before it even switches on the element.

The fan motor may have failed and could even be the cause of the initial fault but the element is by far the more likely candidate when the fuse goes.

Once you have locked the two upper, sprung arms you then lift up the two lower arms and then lift and pull the door towards yourself.

Jim.

[Author]

Posts