Hotpoint washer BHWM149 – stopped after 10 mins

[twicknix]

This washer left me feeling stumped, it’s 18 months old,
on quick wash program it fills then agitates for 10 minutes, until I think getting to drain prior to rinsing but it simply stopped. All lights came on.

The drain pump is fine, no issues.

I am thinking pcb module being the culprit? would the customer be better off contacting Hotpoint to claim under the 10 years parts guarantee instead of me removing the module and send away to EMW for repair? How much is the call out charge from Hotpoint for an 18 months old washer?

[timdowning]

Re: Hotpoint washer BHWM149 – stopped after 10 mins

Is the heater ok?
Does it drain & spin ok as a separate cycle?

[electrofix]

Re: Hotpoint washer BHWM149 – stopped after 10 mins

if you have the commercial code I may be able to dig something up

the original machine with this model was made 2008 so I assume those details may be out of date if its only 18 month old

Dave

[twicknix]

Re: Hotpoint washer BHWM149 – stopped after 10 mins

timdowning wrote:Is the heater ok?
Does it drain & spin ok as a separate cycle?

Yes it does

[twicknix]

Re: Hotpoint washer BHWM149 – stopped after 10 mins

electrofix wrote:if you have the commercial code I may be able to dig something up

the original machine with this model was made 2008 so I assume those details may be out of date if its only 18 month old

Dave

Will have a look and post later

[twicknix]

Re: Hotpoint washer BHWM149 – stopped after 10 mins

The machine in question is BHWM 149 uk/2, S/N 610134798, COD 61021180000

[electrofix]

Re: Hotpoint washer BHWM149 – stopped after 10 mins

not a lot of info due to the fact the unit fault codes are read by a reader. Have found lists of fault codes but you have no way of knowing if one is being displayed

one thing that did pop up was

included the pressure switch one because you may not realise its faulting out

may or may not help

Dave

[twicknix]

Re: Hotpoint washer BHWM149 – stopped after 10 mins

Thank you. Will contact customer and see if it is a simple fix.

[twicknix]

Re: Hotpoint washer BHWM149 – stopped after 10 mins

The weird thing is that the module was fried by a slug. Customer asked if this would be covered by the Hotpoint “ten years free parts” guarantee.

I explained that this kind of thing is kinda out of Hotpoint’s control as it is not their fault that a slug took a liking to the board thus frying it in the process. In short answer that would be a no, unless I am wrong, please correct me.

I have sent it off to EMW in the vain hope that they can repair or exchange.

[Author]

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