Hotpoint washing machine

[celiar]

I had a new Hotpoint front loader washing machine on 9th January last year. It replaced a recall machine and is still, just, in guarantee. It’s been fine up to now but I put a wash on yesterday and immediately heard a rattling when the drum rotated. I drained the machine and got the washing out and looked inside the drum to see what it was but there was nothing there. If i rotate the drum by hand I can hear it. I can only assume that it is something loose and trapped between the drums. My question is this: Is whatever is in there something I have accidentally put in there or, because it is between the drums, is it likely to be a fault in the machine? I don’t want to call out a Hotpoint Engineer until I have the answer to my question because if it’s likely that it’s my fault it would cost me a heck of a lot more than calling someone out locally.

[electrofix]

the most common thing is Bra wires

and its not under guarentee for that

Dave

[celiar]

I’m not missing a bra wire.

[electrofix]

it boils down to this

if the noise is caused by something you have put in the machine. have had, nails, screws. bra wires and coins to quote a few they may well charge you

if the noise is a mechanical part of the machine thats failed then it should be free if the guarentee is valid

Dave

[iadom]

electrofix wrote:it boils down to this

if the noise is caused by something you have put in the machine. have had, nails, screws. bra wires and coins.

Dave

Plus, various cutlery, small batteries, watches, a solid gold necklace, false teeth, chain type dog lead etc, all of these and many more found over the years.:eek:

[celiar]

Thanks for your replies. I am only hesitating because if it is a fault inside the washing machine I will have invalidated the guarantee.

[electrofix]

well the answer is to call a local reliable engineer out. pay him the call out and labour charge if its not a a guarentee job

if it would be covered by guarentee pay the call out and call hotpoint without telling them you have already had it looked at

Dave

https://www.ukwhitegoods.co.uk/search/find-an-appliance-engineer

[celiar]

Ok, thanks Dave. Will do that tomorrow.

[andyjawa]

Well depends upon the model but clothes..socks, a sock, disappears between the gap between the door seal and the front of the drum. It then rolls up like a sausage(!) and when you revolve the drum initially gives you the impression the drum bearings have snuffed it ( which even for a Hotpoint at that young age is not likely ) but it souds like a droning noise rather than a rattle. Usually the offending sock(?) is trapped at the front of the drum and very often get caught at 9 o/clock position where the dispenser hose is. Have a look with a torch if necessary, once seen fish it out with a cut up old type coat hanger with a bend at one end. Bra wires make a loud scrappy noise.

[Author]

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