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Hi,
Had a quick search on the forums for this topic and could not find anything.
I have a brand new Hotpoint Aquarias WD420 that has worked ok a couple of times but now appears to take over 2 1/2 hrs on a non-fast-coloured cycle at 40°C. And even after that time it has not moved off the wash phase.
The instructions suggest 1hr 45mins for the entire cycle. I know that some washing machines have ‘intelligent’ programmes that determine how long a cycle should last depending on the soil level but that’s rediculous.
Anyone else experience this sort of problem, or have any suggestions before I contact Hotpoint?
Kind regards,
James Crook
Re: Hotpoint WD420 – Long wash time?
If it has not moved of the wash sequence after over 2 hours on a 40° wash then it is faulty, phone Hotpoint.
Re: Hotpoint WD420 – Long wash time?
It may well not be faulty.
Modern washers use much less water than those of ten years ago (some even sooner) and due to this the wash times are massively longer than they were. Additionally the rating of the heaters are generally reduced as well so it takes longer to heat, again adding to the time problem. Then there’s local conditions such as water pressure and incoming water temperature to account for.
On top of that there’s the time sorting the load if the machine detects an imbalance, this can on some add a good ten to twenty minutes.
All of which means that the times given in instruction books are, more often than not, a fair approximation under optimum conditions. That does not mean that it is fact and I’ve seen huge variations on the time quoted to the actual time taken, funnily enough not once any quicker than the quoted time.
All this is in an effort to save water and energy, hence eco-friendly machines. The analogy I used the other day is that just like cars you can have performance or you can have economy, rarely if ever both. And just like cars, to be environmentally friendly you have to sacrifice some performance to achieve it.
The general rule of thumb is that, especially on a modern electronically controlled machine, that if it completes the wash then there’s not a fault. If a component was faulty, even on the board, the machine would abort the program with an error or simply not start in the first place.
K.
Re: Hotpoint WD420 – Long wash time?
Ken, This machine has a series of 5 progress indicator neons, Door locked, Wash, Rinse & Spin, Final Spin, Dry. Even allowing for all the variables of modern machines it should still not be stuck on the ‘Wash’ cycle on a 40° wash for well over 2 hours. If this is indeed the case it must surely be a fault, although the absence of any error codes or programme abort is strange.
I am assuming the James has actually timed this problem, a watched pot never boils after all. 😉
Jim.
Re: Hotpoint WD420 – Long wash time?
Yeah there’s a myriad of things that can cause an extended wash time, the point of my post and many of them have nothng whatsoever to do with a fault. What I have noticed and have seen a bit of research to support my observations is that a modern washer is taking a LOT longer to complete a cycle. I recall as will many, that a 40o wash took ~40-60 minutes, now it’s often way over double that time.
Take this next lot from me on good authority… 😉
This is purely down to reductions in water and electricity. And a lot of people are buying a washer these days expecting it to be much the same as the one previously owned in time ro wash and performance, which we know they’re not, but people not in the industry seeing the changes are unaware of, or don’t realise the “advancements” being made.
Same thing, you get different wash results in a modern washer as opposed to an old one taking in nearly double the volume of water of a modern one. This problem is made still worse when people use the various quick wash functions to speed things up but in return you get poorer wash results as this is NOT a full wash program in virtually every instance. They are intended for lightly soiled clothes and a low detergent dosages, i.e. clothing not worn next to the skin therefore, when folks try to save time they lose the wash performance.
Use a full dose and you get residues left on clothes using quick wash. Use this with normally soiled clothing and it won’t clean them properly. Then we get called out to cure a fault that doesn’t exist really.
On many machines wash times of 2 hours+ is nothing unusual these days and there’s no way around it if you want the C energy rating or higher, it’s just physics really.
All this however is extremely poorly explained by manufacturers as most people don’t care… until you get this problem.
Oh and it happens on modern dishwashers as well. 😉
K.
Re: Hotpoint WD420 – Long wash time?
Penguin45 wrote:Syphoning could induce similar symptoms.
Penguin45.
Not in the wash cycle, only in the rinse & spin cycle. If the outlet hose was allowing water to flow from the machine during the first fill cycle the wash would not commence and ‘fill time out’ error should occur.
Re: Hotpoint WD420 – Long wash time?
kwatt wrote:
On many machines wash times of 2 hours+ is nothing unusual these days
What you are alluding to are not actually ‘wash times’ but the overall programme time from start to finish when you state ‘2 hours+’ you mean wash, rinse & spin.
I will say again, if James is correct and this machine is still stuck on WASH cycle on a 40° wash after 2 and a half hours without moving into a drain, rinse & spin cycle then it has a fault.
Re: Hotpoint WD420 – Long wash time?
Hi all
The drain pump runs at start of some programs on some machines so if drain hose pushed too far into drain down pipe it will syphon water . Went to a new Servis machine last week , customer had put machine on for first ever wash and went out shopping came back 4hours later clothes still dry but water going into machine but never filled to correct level because drain hose was pushed into down pipe to far and syphoning out . repositioned drain hose and machine works fine,good job she was’nt on a water meter.
Mike
Re: Hotpoint WD420 – Long wash time?
Washman wrote:Hi all
The drain pump runs at start of some programs on some machines so if drain hose pushed too far into drain down pipe it will syphon water . Went to a new Servis machine last week , customer had put machine on for first ever wash and went out shopping came back 4hours later clothes still dry but water going into machine but never filled to correct level because drain hose was pushed into down pipe to far and syphoning out . repositioned drain hose and machine works fine,good job she was’nt on a water meter.
Mike
As I have already said, if that was the case on this machine it should have timed out on fill and gone into error mode.A question for the original poster, imogen. did you actually time this machine when you say it was stuck on WASH for over 2.5 hours and was it actually doing a wash action at the time?
Re: Hotpoint WD420 – Long wash time?
iadom wrote:
A question for the original poster, imogen. did you actually time this machine when you say it was stuck on WASH for over 2.5 hours and was it actually doing a wash action at the time?Yes and yes.
(Thanks for all the responses folks)
After I cancelled the programme and ran a rinse and spin I decided to re-run the orginal programme with an empty drum. This time the wash moved to wash + spin in approx 30mins and completed the entire programme in 1hr 30mins. Which seems correct to me.
Perhaps I had overloaded the machine or something the first time round. (straws, clutching at…)
James
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