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My second WD640G – hotpoint customer service no help.
A new machine – in January – Mother board has blown – hotpoint service man doesn’t know what is wrong – hotpoint won’t replace.
Has anyone else had issue with this model ????
Re: Hotpoint – WD640G – washer dryer – anyone else having is
connie wrote:A new machine – in January – Mother board has blown – hotpoint service man doesn’t know what is wrong – hotpoint won’t replace.
Hotpoint won’t replace the motherboard? Why ever not?
Please tell us more…… 🙂
Re: Hotpoint – WD640G – washer dryer – anyone else having is
i think they mean they ont replace the machine
over 28 days old u see
rubbish company to deal with
only thing u can look forward to, is when the 4th one blows in 3 months time, they will change it
Re: Hotpoint – WD640G – washer dryer – anyone else having is
Try contacting the retailer, stating that the machine is not fit for the purpose for which it was sold. Trading Standards should also be informed.
Re: Hotpoint – WD640G – washer dryer – anyone else having is
Hello,
First let me state that I am NOT in any way knowledgeable about washer dryers (or any other white goods). I am also NOT a legal professional. However, I have, over the years, had issues with equipment that have caused me to examine the legal aspects of warranties/purchases etc.The Sale of Goods Act 1979 (and many later amendments) states:
• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
• If goods do not conform to contract at the time of sale, purchasers can request their money back “within a reasonable time”. (This is not defined and will depend on circumstances)
• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).
• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).
• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)
• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.
Note though, the “reversal of burden of proof” wherein the retailer needs to prove the unit was NOT inherently faulty only applies for the first 6 months and only if you seek repair or replacement.
Trilobite is correct – the retailer is responsible. If the retailer refuses to become involved point out those aspects of the Sale of Goods I’ve listed above. If he still refuses to help demand a full refund. Now, if you paid by a credit card and the unit cost more than £100 refer this matter to your credit card company on the basis of a breach of contract. The credit card company is equally liable with the retailer in such cases and you can often get your money back quite quickly – the c.c. company will then liaise with their retailer (merchant). Meanwhile you can buy an alternate machine.
Let us know the outcome.
Oh, Hotpoint is part of the Merloni Brother’s empire – good luck – you’ll need it.
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