Hotpoint WM72 Error 15

[gclarke71]

I keep on getting an error 15 message on my machine I have checked the filter which I found blocked & cleared it, But are still getting error 15. I put the grey outlet hose into a bucket to check if water was being pumped out & ran the machine & lots of water was being pumped out of the drain but I did notice the pump just kept on running. The machine cycle appeared to have stopped & the pumped kept on running until the error 15 alarmed (this happened approx 25mins into the cycle) can you help please

[iadom]

Re: Hotpoint WM72 Error 15

Although E15 is supposed to signal a drain problem it can also be caused by a faulty heater. The element only needs a tiny amount of current leakage to cause this fault. This can be as a result of the inner drum catching the heater due to failed drum support or distorted inner drum.

Tests need to be done with the mains plug removed and the correct electrical test equipment and experience.

Try the link in my sig to see if we have someone who can help.

[gclarke71]

Re: Hotpoint WM72 Error 15

Thankyou for that, I am a qualified electrician so will check the heater. I think that probably will be the problem because I found one of the securing springs had come off so the drum had been shaking apparently. It is actually a friends Machine so cant have a quick look now to check but I can’t recall seeing the heater elements. Where are these situated under the drum & are they easily accessed.

[iadom]

Re: Hotpoint WM72 Error 15

Accessed by removing front of cabinet.

If the element is sound then a module failure may be the culprit.

[gclarke71]

Re: Hotpoint WM72 Error 15

I’ll check that out & see how I get on. Thank you very much for your help, Its the first time I’ve seen this website & are quite impressed, will be recommending it to my friends, it’s certainly easy to find a local engineer now

[gclarke71]

Re: Hotpoint WM72 Error 15

I have found slight worn marks on the heating element but it doesnt appear to be penetrated & the resistance of the element seems ok but you never know for sure till the element is heated up. I have noticed that the drum does move more than it should so maybe a support might be damaged but struggling to get the drum out (is there a knack to removing the drum dont want to damaged the shaft while trying to get it out of the bearing) . I also think the main problem for the error 15 might be the card faulty as when I ran it previously the pumped ran for along time after all the water had emptied out. Dont know how much those cards will cost? So it looks like its a combination of a few small faults.

[iadom]

Re: Hotpoint WM72 Error 15

Pump running on may not be a fault in itself. If the machine goes into error mode during the cycle it will switch the pump on, show an error message and bleep, the pump will run for quite a long time. If there is any up and down movement of the inner drum or if you can pull it towards the door seal, then a corroded drum support is the most likely cause. If the heater shows signs of damage then that would be my first port of call regarding E15 when machine is emptying perfectly.
I have cured several E15 errors with a new heater but cannot thing of a single case of needing a module, however there is always a first time.

There is a ‘knack’ to most things in life, I prefer to call it experience 😉 Unfortunately due to safety and legal reasons we cannot enter into ‘blow by blow’ details, however the shaft is part of the drum support anyway.

As the heating element is around a 1/4 of the price of the modules, either of which can be faulty, I think it may be time to call in the experts.

[gclarke71]

Re: Hotpoint WM72 Error 15

I have ordered an element so when that arrives I’ll fit that & see.
I think one of the drum suppports is damaged or corroded as there is some movement in the drum but when you spin the drum around 180 degrees it seems to be ok, so I will try & get the drum out & check these supports.

[iadom]

Re: Hotpoint WM72 Error 15

Don’t fit the heater without checking the drum support, a cracked support will damage the new heater in no time at all.

If you rotate the drum so that the three ridges or paddles that lift the clothes are at the bottom one after the other, put both hands ( fingers only inside and pull the inner drum towards the door seal it should not move towards the door seal.

[gclarke71]

Re: Hotpoint WM72 Error 15

Where are the drum supports located? i thought they were in the drum & that you had to remove the drum to get to them but someone at my work has told me they are in the bottom of the machine, the two pistons type supports.

[Martin]

Re: Hotpoint WM72 Error 15

gclarke71 wrote:two pistons type supports.

No, those are the shock absorbers (sometimes referred to as dampers)

Perhaps the term ‘drum supports’ is a little misleading in this instance. For drum support read drum spigot specifically the inner drum shaft/spigot will be cracked and broken. That allows excessive movement of the drum which then strikes the heating element. 🙁

Remedy : – Drum out – new spigot and new heater need fitting…. 🙂

[gclarke71]

Re: Hotpoint WM72 Error 15

Thanks for that, I actually work away so won’t be able to try that out for another week. It was just that when I was at home I was having problems trying to get the drum out even with sharpe blows on the shaft & didnt want to hit it too hard incase I cracked the plastic casing. then someone at work told me the supports weren’t in the drum so i was a bit relieved I didnt have to remove it (but obviously they were mistaken). I thought they must have been wrong because you can spin the drum to one position & there is no movement but spin the drum another 90 degrees or so & there is alot of movement, so couldn’t understand their answer.
Thanks again

[iadom]

Re: Hotpoint WM72 Error 15

This is a drum support or bearing shaft & spigot.

http://tinyurl.com/jgod6

If you damage the threaded end it is not a problem, the shaft is, as you can see part of the inner drum support/spigot.

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