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Re: Hotpoint WMA Spider Bolts
kwatt wrote:As for losing business out it, well I used to worry about it the same as everyone else does but my old man once said that, “as soon as they walk through the door asking for a spare you’ve lost the job anyway and all you’ll get after that is hassles when they a**e it up”. Many years ago I decided he was indeed correct.
This is very true indeed.
Having been selling spares for 20 odd years now, I had similar reservations, selling spares looses us a job.
As Ken’s Dad says, the punter has already made his mind up that he’s gonna do it himself anyway, so, better make a spares sale than nothing at all.
But it’s a bloody mine field. How far do you go with fitting advice without putting yourself at risk for some idiot killing themselves etc 😕
Do you give a refund on a misdiagnosis when the punter returns the part……
….. the list is endless.
I have to say in the main, we don’t have too many problems, as long as people are made fully aware from the outset where they stand. Quite often though, we’ll get a call on the back end of a spares sale, for the obvious reasons 😉
Dave.
Re: Hotpoint WMA Spider Bolts
Dave_Conway wrote:
kwatt wrote:
As for losing business out it, well I used to worry about it the same as everyone else does but my old man once said that, “as soon as they walk through the door asking for a spare you’ve lost the job anyway and all you’ll get after that is hassles when they a**e it up”. Many years ago I decided he was indeed correct.This is very true indeed.
Having been selling spares for 20 odd years now, I had similar reservations, selling spares looses us a job.
As Ken’s Dad says, the punter has already made his mind up that he’s gonna do it himself anyway, so, better make a spares sale than nothing at all.
But it’s a bloody mine field. How far do you go with fitting advice without putting yourself at risk for some idiot killing themselves etc 😕
Do you give a refund on a misdiagnosis when the punter returns the part……
….. the list is endless.
I have to say in the main, we don’t have too many problems, as long as people are made fully aware from the outset where they stand. Quite often though, we’ll get a call on the back end of a spares sale, for the obvious reasons 😉
Dave.
If a customer requests a specific part and it does not cure the fault, we would not give a refund if the packet had been opened. We sell spares in sealed packs and could not be certain we were not having a dud returned.
The Sale of Good Act is quite specific; you must supply what the customer
asks for and it must be of merchantable quality and fit for the purpose.We will not allow a customer to use our inventory to carry out a “shotgun diagnosis”, and keep changing parts until one does the job.
A quick call to Trading Standards will clarify the law if anyone is unsure of the legal position
shane.
Re: Hotpoint WMA Spider Bolts
streetlighter wrote:hi all
what about getting the drum support bolts undone then
Any ideas on that would be appreciatedpaul
Drilling them out is one way! The other is to apply heat with a blow torch to the bolt, then douse them quickly with WD40 to cool down rapidly, you stand a better change then! 😉
Martin
Re: Hotpoint WMA Spider Bolts
Thanks martin
I must get some better drills then
got a inner drum in the work shop which has snapped 4 torx bits and blunted my last 2 drill bits 🙁 🙁paul
Re: Hotpoint WMA Spider Bolts
Just addition which ive posted somewhere else. If you change the torx over and use the ones supplied with the zanussi spider (10mm low profile) you dont have the problem again. It just another fine example of superb design from Hotpoloni
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