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Just a quickie, one for the hotpoint lads out there…
WMA42p interlock went and blew the pcb too. Customer has brought the pcb in and appears irrepairable – due to too much damage.
However we have been recovering a couple of spare front control pcbs off bearing failure hotpoints for occasions like this where the machine is mechanically ok. Now I know most h/p boards now need commissioning with various software. Which was why I was surprised when I searched on our main supplier site for the control pcb it appears to be a generic part for the wma 34-36 and upwards… because it doesnt state it needs commissioning. Without seeing the machine would i be right in assuming it is a generic pcb, and the model-specific board of electronics is down the back rhs panel.
In which case before I send out a used wma34 or wma36 board off to a new home, I was just looking for assurance that it should (in theory anyway) actually be compatible?
cheers 🙂
Re: hotpoint wma42p control pcb interchangeability
gandh1
You have been asked on more than one occasion to apply for trade access.
If you have trade access then please direct your enquiry to the relevant forum.
Quite a lot of the engineers on the trade side will not venture into the public side for one reason or another, so you may not get the answer you are looking for.
Not only that but giving trade advice in the public forums is not good practice as all sorts of safety and competence issues arise.
DonRe: hotpoint wma42p control pcb interchangeability
Oh, ok, see what you mean. In the mean time while i sort that out if anyone wants to pm me 🙂
Re: hotpoint wma42p control pcb interchangeability
and you have just informed any potential customers that you use old parts.
Re: hotpoint wma42p control pcb interchangeability
Suedehead, im finding it difficult to see your point?
Where possible, obviously we will always fit new spares if we are doing a repair ourselves, especially in the case of safety spares like thermostats and cut-outs.
Occasionally, in the case of a motor, or pcb – where the new part replacement cost would be uneconomic, we will sometimes offer the customer an option of a secondhand spare if the machine is worth working on, but not worth shelling out £100-200 on parts… as a shot to nothing. In these cases if it doesnt work, we havent paid anything for the parts, so we write the labour off, if it doesnt work and the customer then replaces it with a new machine supplied by us. IF it works, which has been the case on the several times we have done it, the customers have been over the moon.
The thing is that we have always been 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} transparent with our customers – theyve only had a used part if we’ve offered it, so we’ve never once claimed a used part was new, or that its a certainty it will work either! So its always been a last resort…
In the case of some machines, servis for instance, you cant always even get new spares. To condemn a washing machine that otherwise works because fo example the handle is broken and door trim is no longer available is not only unfriendly to the environment, customers will often be in disbelief that a part is obsolete, thinking you are just saying that in order to sell them a new machine.
I really dont want to get into an argument, but for instance in this case the customer comes in and says they dont wish to spend more than £50 on sorting it out, where the pcb has blown, but also dont want to buy a new washer, because they are having a new fitted kitchen in 6 months time.
Surely its the customers choice whether they buy a used pcb (and new interlock) or not?
Re: hotpoint wma42p control pcb interchangeability
gandh1 wrote: Without seeing the machine would i be right in assuming it is a generic pcb, and the model-specific board of electronics is down the back rhs panel
Just how many WMA’s have you seen with a pcb near the ‘back rhs panel’ :rolls:
Only one PCB on WMA’s and they need configuring for every model number variation, information you would be able to access in seconds if you applied for trade access. 😉
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