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We have had the above model for around 8 months. It replaced a similar hotpoint model which was faulty after 1 month! We have been getting an F06 error intermittently and sometimes the cycle won’t start at all, after the door lock has clicked several times. Hotpoint have been out 6 (SIX) times and replaced the door lock, the door lock wiring, the PCB and the motor brushes. Our next door neighbour is also having the same fault on a newly purchased Hotpoint washing machine. Hotpoint are now saying the fault can only be down to a ‘mains frequency signal fault’ or a ‘mains power signal fault’. Electricity North West have no known issues and have suggested if there was a problem with the supply to the house, more appliances would be faulty. My electrician can find no faults. Where do I go from here?!
To add to this, because we rarely get a long, hot wash out of the machine, it absolutely stinks!
Re: Hotpoint WMFUG742
I know this sounds extreme, can you swap the machine with a family or friends to prove the point?
(Assuming they don’t live in the same road as you)Re: Hotpoint WMFUG742
Thanks for the reply. I suppose that would prove the point but it’s not really possible. Also, the fault is so intermittent we could be waiting for a couple of days to see it. For example, today I have done 2 one hour cycles with no problem. I then went to put a third on and the fault occurred after about 3 minutes but managed to carry on before it gave up after about 7 minutes.
Re: Hotpoint WMFUG742
We aren’t out in the sticks so to speak but it is possible our supply comes from overhead lines. How can I tell the difference between a telephone pole and an electricity supply?
Re: Hotpoint WMFUG742
TomG1989 wrote:How can I tell the difference between a telephone pole and an electricity supply?
Well Tom overhead power cables are far thicker than regular phone lines and should they enter your property then they are often split into two separate cables with large plastic trunking protection.
The point about overhead power lines is that they are more susceptible to voltage fluctuation especially ‘off peak’. Though your machine is voltage rated within certain acceptable tolerances overhead power supplies can result in voltages above and beyond and spurious in nature.
It’s just a thought on my behalf and, after all, we are talking Hotpoint washing machine here. They have electronics so ‘flaky’ that if the cat walks past or the budgerigar passes wind the machine can stop and flag up an error code so random you may as well add that number to your next Euromillions draw!
Re: Hotpoint WMFUG742
I’ve just had a look at the wiring and I think it is a telephone cable. The wire drops down to the window frame where there is a thicker cylinder around the wire. It then seems to come through at the side of the window frame. I will try to have a proper look tomorrow when it is light.
It just seems really strange that both properties are having the same problem. The neighbouring property is a restaurant. Is it possible that the demand they are placing on the supply is causing this?
Re: Hotpoint WMFUG742
Electricity cables don’t go anywhere near window frames, so what you have there is a phone line. An electrician would check the voltage levels to your property as well as its earth loop impedance. So from that one has to assume all is in order as far as the supply is concerned.
What is left is my rather comedic but in essence truthful summary of the way certain Hotpoint machines behave. It’s history shows there is an underlying problem of which repairs have failed to fully resolve. Your machine is still within the first years guarantee, and given the detailed reports to Hotpoint’s service management, can only and logically result in them providing you with a suitable replacement machine. I suggest you pursue that course.
Re: Hotpoint WMFUG742
Thank you for your replies, you have been a great help.
I’m just so fed up with it all. The last engineer refused to budge on the faulty electrics avenue and had convinced himself it wasn’t their faulty goods because we were both on our second washing machine.
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