How long do Hotpoint guarantee their repairs for?

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  • February 13, 2008 at 7:14 am #34569
    bobokines
    Participant

    Had to laugh yesterday… my customer phoned Hotpoint for a quote before calling me.

    She was quoted a fixed repair charge of £90 ish. However, the repair only carries a two week guarantee 😯 . If she wanted a guaranteed repair she would have to take on their service cover plan and pay monthly.

    Is this right? How can they get away without guaranteeing their work for a reasonable length of time?

    Bob

    February 13, 2008 at 8:15 am #243183
    kwatt
    Keymaster

    Re: How long do Hotpoint guarantee their repairs for?

    bobokines wrote:Is this right? How can they get away without guaranteeing their work for a reasonable length of time?

    They can’t.

    But they have to be taken to task on it by customers. 😕

    I’d also wager that they offer longer warranties on repairs to insurers. 😉

    K.

    February 13, 2008 at 11:20 am #243184
    Twoten
    Participant

    Re: How long do Hotpoint guarantee their repairs for?

    By law the repair has to be of a satisfactory standard using parts that are fit for the purpose.

    Had a similar problem with a repair on a car done 2 months before the end of the 3 year warranty, 5 months later the dealer said it’s not covered. They decided it would be better to sort the problem out!

    February 13, 2008 at 3:23 pm #243185
    hotpnt
    Participant

    Re: How long do Hotpoint guarantee their repairs for?

    The repair is garanteed for 12 months from date fixed, on top of that the whole machine is garanteed for 2 weeks, sounds like someone was after some extended warranty comission!

    February 13, 2008 at 3:35 pm #243186
    Martin
    Participant

    Re: How long do Hotpoint guarantee their repairs for?

    hotpnt wrote:The repair is garanteed for 12 months from date fixed, on top of that the whole machine is garanteed for 2 weeks, sounds like someone was after some extended warranty comission!

    Yep! You got him bang to rights on that. 😉

    God Lord I left Hotpoint way back in 1971…………….NOTHING CHANGES, they’re still at it 😈

    February 13, 2008 at 6:50 pm #243187
    bobokines
    Participant

    Re: How long do Hotpoint guarantee their repairs for?

    hotpnt wrote: sounds like someone was after some extended warranty comission!

    Makes you wonder how much commission they get? I had one customer today that has been phoned back twice to see if they changed their minds after refusing the warranty deal…

    Bob

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