Is buying new better than repairing?

[Joe_Walsh]

I need your advice on this one.

I have a one year old HOTPOINT 1300 AQUARIUS SPIN WMA 33.

How much would it cost to remove a sock from the washing macine above?
I have been quoted £180.
Would it be cheaper just to buy a new one?

My problem below:

Problem is there is a sock stuck in the drum, I phoned for a quote and explained the problem and gave the make and model. They said for £60 they could remove the drum and take out the sock. I agreed.

They came out took 5 mins and said no they couldnt do it and charged me £40! 👿

I complained and in the process of getting my money back.

[kwatt]

Sadly there is a cost attached to getting someone to your door, the actual cost of that varies from business to business, but regardless of whether the engineer is there for five minutes or an hour that cost is often the same. What you are paying for is the expertise to do the job, he knows how to do the job in five minutes, most people do not.

So just in the same way in which you pay a garage £40 an hour or more we also have to charge for our services and knowledge as well as our costs. And we even come to you, we don’t ask you to bring the machine to us! 😉

However, £180 seems a tad OTT to take a sock out!

K.

[Martin]

Re: Is buying new better than repairing?

You can probably do it yourself for NOTHING!

Simply remove one of the ‘Drum Lifters’, rotate the drum to locate the sock and PULL IT OUT!!!

Refit the Drum Lifter and away…….No charge 😀

Martin

[Joe_Walsh]

Re: Is buying new better than repairing?

You can probably do it yourself for NOTHING!

I was thinking about giving it a try, but they said the WMA33 is a sealed unit and difficult to get to the back of the drum?

[Joe_Walsh]

Re: Is buying new better than repairing?

What I have done is phone Hotpoint service centre. They said for £89.00 they can fix it even if it needs new parts and a new drum. I pay no more than £89.00.

Is this reasonable?

[woz]

Re: Is buying new better than repairing?

The last time i did this i used 2 pieces of wire coat hanger to drag the sock to the front of the machine. then use them as chopsticks to drag the sock out the way it went in between the seal and the inner drum.

This has a worked a few times for myself on different machines.

If the sock went in there it can come back there

simple

Give it a try

Regards

Woz

[Alex]

Re: Is buying new better than repairing?

I am totally banjaxed by this??

How can someone charge you £40 odd, then say it can’t be done? there is no such thing as can’t; difficult or costly maybe, but not to just shrug shoulders and walk away.

The secret, as per Woz. if it went in there, it will come out.

If you can’t get it out via the drum paddles (lifters) or through the drum door seal gap, get a torch, shine in through the holes till you see the offending item, work out where the drain hose goes out from the tub and then with a bit of wire or small screwdriver through a hole in the drum, tease & move the sock until you can push it down into the sump hose aperture. Take the hose off the drum and et-viola, take out the sock.

Don’t forget to refit the hose and you should be away. If you took out Currys Coverplan, accidental damage is covered and you can safely call them for an engineer to address this problem.

Let us all know the outcome.

Alex

[Joe_Walsh]

Re: Is buying new better than repairing?

If you can’t get it out via the drum paddles (lifters) or through the drum door seal gap, get a torch, shine in through the holes till you see the offending item, work out where the drain hose goes out from the tub and then with a bit of wire or small screwdriver through a hole in the drum, tease & move the sock until you can push it down into the sump hose aperture. Take the hose off the drum and et-viola, take out the sock.

Alex I never thought of that, cheers.
I’ll give it a go before Hotpoint come round on Wednesday and try and save myself £89.00. Thanks for that.

I phoned back the first company to see if we could come to some sort of an agreement.
They were very apologetic and have agreed I was given the wrong information, and should not have been charged £40.
I will be refunded the full amount.

[Author]

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