- This topic has 1 reply, 2 voices, and was last updated 19 years, 10 months ago by
.
-
Posts
-
Over the last two months I have had to accept the repairs on Daewoo, Samsung and LG from CDSL that come with the agency 😥
Of course I’m only talking of the fridge work.
I’m constantly learning that Expert have made 4 to 6 calls for exactly the same faults that we are getting, that the info on web sites is incorrect when part ordering, that spares just never arrive, and expert were being taken to court by several customer for not completing the repairs.
No wonder they ran into problems, trouble is I’m now hitting all the same ones. CDSL are no better at providing technical or accurate help or parts info and take absolutley no notice of me pointing out errors in the part numbers for Samsung.
I have certainly changed my opinion of Expert engineers as I now have 1st hand knowledge of the crap they had to contend with.
On another note;
we got sent to a daewoo washer, a 10kg load commercial thing. all elecronic, power but doing nothing. When I enquired about some technical help I was directed to Dave Parker (what). Now don’t get me wrong but how the feck is he going to help.
So they do have some info, which they will send when they figure out how to compress it to transmit. However this is the only washer Daewoo make and as it’s commercial I requested a training course. Answer, no, not going to run one, it’s like a LG, go figure it yourself.A nice helpful answer 😆
Hope thats not lost on the Dasa members within these pages….
Kevin
Re: Is it any wonder???
I don’t know who will get fed up 1st, my lads who are trying to repair this rubbish, or Dave Parker for getting a phone call from me or my engineers for each one.
We sent a PNE on one, and I added a note requesting training. That generated a phone call telling me off. I was in Italy so missed that one.
The answer I find on these Samsung American cabinets is to be as awkward as possible, without looking like we are being obstructive.
I’m trying to make the product as big a thorn in their sides as ours. Probably won’t succeed though.
Alex
- You must be logged in to reply to this topic.