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Just wondering how the ISE is doing now it’s had chance to be ‘abused’ by customers.
Are there any failure trends or is it just the odd pump, heater etc?
Re: Is the failure rate still low?
Pretty much Tim, yes it is still low really.
Once you filter out all the, what I call “muppet calls”, where the user stabs hell out the buttons, breaks the door with trainers :rolls: and the likes then the failure rate is lower than the average 8{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} by a fair ways. Most of the calls generated are due to customer misuse or misunderstanding.
There’s also no set pattern other than boards being replaced, however, of those returned and tested only about 30-40{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} prove to be actually faulty. Methinks that the reset instructions aren’t being followed. 😉
We haven’t penalise people for it though, but we do on occasion mention it as, if reset properly, it would often save a needless call or a second visit.
K.
Re: Is the failure rate still low?
Good News. I’m still battling to convince people that the ISE is worth the ‘extra’ initial outlay. This feedback only strengthens my sales patter!
Cheers.
Re: Is the failure rate still low?
On the subject of faulty boards Ken, did you ever find out what was causing the fill valve to stay energised on a couple of boards about 12 months ago?
I have just under 100 machines in the field, the first one in March 2006. I can say that apart from a couple of sticking valves, two boards with the aforementioned fault, and one mysterious leak from a dispenser inlet hose, I have not had any other component failures. I have had several calls from customers, nearly all turned out to be OOB faults which I sorted over the phone. All the other calls I have done have been due to misuse, hose blockages ( a large wodge of lamb fat) and two coin damaged drums.
Well under the 8{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} range.
One thing I have noticed on most machines I have been back out to though. The lower clip ( hose to drum ) on the soap inlet hose is nearly always corroded.
Jim.
Re: Is the failure rate still low?
No we never did get to the bottom of that one and, funnily enough, there wasn’t any more that I recall. Just you Jim, lucky as usual I guess. 😆
I haven’t seen any reports on the hose clip right enough, I’ll try to remember to ask Sean about that during the week. I take it that it hasn’t caused an issue?
I’ll also mention it to factory and see what they say.
K.
Re: Is the failure rate still low?
Not a problem as yet, but something must be getting at it to cause this, possibly seepage from soap drawer. I have tried in vain to find anything that could be causing it. On some machines the clip is very badly corroded. I just wondered if anyone else had noticed this.
Jim.
Re: Is the failure rate still low?
The one and the only one that complained of a leak was the one I changed the inlet hose on. I sat and watched a full wash programme without as much as a drop of water coming out. The water pressure was normal and although I could see absolutely nothing wrong with the displaced hose I have not had a call back.
Jim.
Could just be the metal, or even just the outer coating.
Dunno, I’ll ask the question and see what shakes out.
K.
Re: Is the failure rate still low?
It does look like surface coating but I only see it on the bottom clip not on the hose to dispenser clip. 😕
Jim.
Probably that’s where any condensation would track to from the SD case or on the hose itself then, could just be a light corrosion on the outer coat. At least that’s what I’d imagine it was.
Used to get that a lot on another machine as well, I remember the rusty dust from it, but it didn’t seem to affect the integrity of the clip.
K.
Re: Is the failure rate still low?
Sounds feasible, what ever happened to the plastic clips that certain members tried out for DC a while back, they would be ideal in this situation.
Jim.
Re: Is the failure rate still low?
TBH I can’t recall what happened in full but I think the gist of it was, not enough interest to be able to do it as usual. 😕
The problem is that, if we go along to whoever to do a deal, they want us to buy a decent quantity and, if we’ve not got enough pre-orders we’re taking a punt with our money. That’s okay and I don’t mind doing that where I can see a return or at least whatever it is washing its face, but with all these bulk spares deals we’ve been offered there’s just not enough in it without firm, up front orders, to be justifying the outlay which can be pretty substantial.
It’s like the fault code books. We’ve had to fork out up-front to have them done and, whilst we’ve sold quite a few already, it’s still not actually even broken even let alone made anything or paid for the time doing it. The time I don’t mind so much as I’d have probably done it anyways, but it has to cover its own costs.
That’s the problem with stuff like that, we have to fund it upfront and, if we don’t get the support on things like this then we back off it simply because we don’t have the funds to support buying in bulk for only our own use.
K.
Re: Is the failure rate still low?
Had a motor defect on one installed a couple days ago, only used a few times then had a call to say not working, went there to find the comm had split in half. Will bring it up to the meeting for inspection.
The only small problem I have had acouple of times is the inlet hose coller and stem is sometimes to long for the postion under the sink if the tap is at at different angle.
Steven
Re: Is the failure rate still low?
Hi Steve
We expect a percentage to have componant failure on install, we are working on a break down of break downs for Sibson, there is not really pattern to them and they are bellow the 6{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} forcast we gave the insurrers.
Can not say more than that.
Cheers
John
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