ISE Email address bounces mail

[andy_art_trigg]

Re: ISE Email address bounces mail

Thanks K, I suspected it may be OK in here.

I’m struggling to know what to advise the customer though. If despite her receiving a permanent failure error ISE did receive it, has she received a reply by now? Also, are you saying that many customers can’t send ISE an email if they use Blueyonder, and that many customers using Hotmail can’t either? Is this sort of thing happening to all businesses or is it something specific to the hosting set up you are using? It sounds like an unnacceptable situation to me. Losing customers is far more serious than spam isn’t it?

[kwatt]

Oh yeah, sorry I forgot to tell you I got the message and it’s been replied to. I recommended DACs to her as they’re brill. 😉

Not at all on the addresses, it’s just an anti spamming measure. Just as your test email ended up in my junk folder just because of the title/sender’s address combination.

One of the latest gigs is for spammers to spoof a Hotmail address or similar but the actual sent from address differs, in that case it would be classed as spam and rejected, same with Yahoo, AOL et all. I’m sure you’d agree that there’s not a lot of normal people that would do that, but spammers do.

Grey listing etc. is now very common simply due to the sheer volume of spam being received at the servers. I read an article the other week that said one mail server in the US was receiving over five million spam mails a day which was taking servers down, it’s kinda like the old mail-bomb attacks you used to be able to do to take out a company’s mail server if you didn’t like them. It’s a huge problem and it isn’t going away, the fear is that if you do not protect the server well enough you get no mail at all.

K.

[Author]

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