ISE10 and credit cards

[kladave]

Just looking for peoples views on accepting a credit card for a ISE10 sale as currently it costs us £18.00 for accepting one.
Is there anyone out there who surcharges a customer ??

I see holiday companies seem to get away with it.

[Steven]

Re: ISE10 and credit cards

What is your {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} currently for your charges across the board Switch, debit, credit cards.

Your credit card must be around 2{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} 😯

If you only get charged a fixed fee for Debit / Switch cards you could say you only accept these cards around 18-25p per transaction.

It always depends wheather is a the chance of making or loosing a sale £18 is a rip off by the banks.

I have recently done one from the web site via pay pal cost me around £28 8O, dont do it this way now get them to call 😉
What I am doing at the moment is giving the £20 to Help for Heroes instead when they buy on line. 🙂

I currently pay Switch / solo / electron / Debit average 0.23 per transaction
Credit Card 1.3{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} Which would make my charge on £900 £11.70

So say to customers you only accept Debit cards?

Steven

[kladave]

Re: ISE10 and credit cards

The highest we get get charged is 1.8{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d},lowest 1.25{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} and yes where possible we try to get the customer to pay on debit card as it’s only pennies we get charged.

The £950 figure was based on m/c and full delivery/install.

[timdowning]

Re: ISE10 and credit cards

Get them to pay ISE directly.

That should do it.

[kwatt]

Nope, we’re going to start charging or deducting what we have to pay as the charges are so high.

We can’t afford it either. 😉

K.

[kladave]

Re: ISE10 and credit cards

Ohh

So i’m glad it’s not just me watching the pound notes!!!

[boselecta]

kwatt wrote:Nope, we’re going to start charging or deducting what we have to pay as the charges are so high.

We can’t afford it either. 😉

K.

So if we are charged if we get the customer to make the payment by card to you, do you really prefer cheque?

What about if the customer pays you by BACS?

[kladave]

kwatt wrote:Nope, we’re going to start charging or deducting what we have to pay as the charges are so high.

We can’t afford it either. 😉

K.

Does that apply to the public Ken or just trade??

[kwatt]

Re: ISE10 and credit cards

We’ve been looking at it.

The problem that we have is, just like you guys, we get slammed with the CC charges as well and, to be perfectly blunt, with us keeping the prices down and not passing on the increases we’ve had it gets to the point where we are borderline on whether it’s worth it or not.

As has been said, debit cards are not an issue.

BACS isn’t an issue.

Cheques are okay, so long as they don’t bounce but, if they do it’s an absolute nightmare to sort out as we are left in the position of, do we chase the agent for payment or the customer?

PayPal and any credit card is as the charges are very high for the transaction.

Guess the bankers have to get their bonus from somewhere. :rolls:

For retail I’ve always taken the view that we’d take the hit. It hacks me off but what do you do?

Thus far we haven’t charged or deducted anything for a CC transaction to any trade account but with an increasing number of them it is becoming an issue that we just can’t avoid looking at. Quite simply, it’s running to hundreds of pounds per month in charges that neither you or ISE can afford to swallow.

I doubt that we will change the system in the next few weeks and, it certainly wouldn’t be changed without letting you know as best we can. It is liable to happen though, even if we split the charges or whatever in an attempt to make it fair on everyone… share the pain.

K.

[bagman]

Re: ISE10 and credit cards

kladave wrote:
The £950 figure was based on m/c and full delivery/install.

Can I clarify… That’s what you charge for an ISE10?

Because if so I think I’m underselling myself.

[kladave]

Re: ISE10 and credit cards

bagman wrote:

kladave wrote:

The £950 figure was based on m/c and full delivery/install.

Can I clarify… That’s what you charge for an ISE10?

Because if so I think I’m underselling myself.

I can sell the ISE10 for whatever i want,but i must be going crazy,even i don’t know where i got the £950 figure from 😕

[Toni]

Re: ISE10 and credit cards

I used to accept payments with cards via paypal, but this was costing me a fortune. So now I ask the customer to pay by direct banking if they can. The money is usually in my account within minutes with the faster payments system that most banks now use, and its free. If they have to pay by card, I add a surcharge of the amount I get charged by paypal (around £30.00). ALL my recent sales have been by direct banking which is much easier and convenient for me (No waiting for money to clear and no trip to the bank)

[squadman]

Re: ISE10 and credit cards

I have been surcharging customers who want to use a credit card for some years, debit cards no charge, I have as yet never had a customer question or complain about it. It is generally an accepted practice nowdays and lots of companies have surcharges like tour operators who have had surcharges for some years.

[Author]

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