John Lewis JLWD 1609 E20 error on drying

[stevegii]

I have had this machine for 1 week and have not managed to complete a full drying cycle. After a few minutes in the dry cycle the E20 error appears.

The Wash and Spin function ok.

Checked the filter. Noticed that even though drum is empty, there is still approx 1/2litre of water in the filter housing (should this be empty after a spin?)

Checked Waste Pipe – ok. I notice on this machine the waste pipe exits near the top of the case. As per installation instructions I have looped higher than the bottom of my sink – This means that it goes up-hill from the machine before dropping down to the waste connector on the sink. Does it have to loop down first? (wondering if the wastepipe is draining back into the pump when the spin is finished?)

the sink waste pipe was cleaned by Dyna-Rod last weekend.

[gandh1]

Re: John Lewis JLWD 1609 E20 error on drying

e20 should be a drain problem, it might only be a week old but there may be an obstruction in or before the pump…

incidentally what was your last machine and roughly how old was it?

[stevegii]

Re: John Lewis JLWD 1609 E20 error on drying

Thanks,
I guess I will have to call the engineer, and submit a negative report to Which, who rate this machine in the top five best buys.
I would be very disappointed if it has blocked during the very first time a wash/dry cycle was used.
It pumps ok in the spin cycle, it is only when it starts to run the drier part of the cycle that the problem occurs.

My last machine was a 6 year old Hotpoint Aquarius washing machine and a matching condenser drier. I cant remember the number, but it was 1000 spin speed

[Penguin45]

Re: John Lewis JLWD 1609 E20 error on drying

Broken wiring to the temperature sensor in the hose connecting the condenser to the tub will cause this problem.

Penguin45.

[stevegii]

Re: John Lewis JLWD 1609 E20 error on drying

Thanks Penguin 45.

I will see what the engineer finds. It does appear to be a machine issue, not the numpty who installed it (me!), so it is a warranty job.

I will post the engineers findings.

[householder]

JLWD 1609 drying woes, no error displayed; now fan noisy

Very interesting.

We have the same machine, not as new as the one above, and lightly used.

The drying performance has never been wonderful, but recently clothes were coming out warm but wet whatever options were set. The machine would spend 10 minutes at the start of the drying cycle gently rotating the drum one way and the other; 10 minutes with the fan running and heat on; and would then decide that time’s up.

Called Engs in; he found an error code, diagnosed that there was no cooling in effect and the overheat sensor was eventually calling a stop to the performance.

He replaced a sensor (and a small wiring loom) and cured the problem. But left a new issue – suddenly the fan is very, very noisy – I expect complaints from the neighbours any day soon. Sounds a bit like the whirry new tube trains on the Central Line – but LOUD. Much louder than a spin. The eng agreed it was too loud.

My disappointment is the amount of hassle we had with wet washloads to be dried by other means, and with diagnosing that the problem was with the machine, not the way it was being used. If the machine had bothered to actually show a fault code in the (user-visible) display a lot of that would have been avoided.

And it looks like another call-out or two to sort the fan – it gives me an uneasy feeling the the future may not be bright for this appliance.

I today noticed the fan running briefly during a wash, between the end of a spin and the start of the following rinse – you probably wouldn’t notice this at normal fan volume, so it might be a feature rather than an aberration … any observations would be appreciated.

[Author]

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