John Lewis JLWM1203 buzzing but not in a good way

[canshefixit]

Good morning

Our John Lewis JLWM1203 isn’t running a wash cycle. No error code displayed.

The cycle starts, water goes into the machine, then it starts buzzing and the washing sits in a puddle! Unusually you can open the door by pausing the cycle.

The machine drains and will spin if you cancel the wash cycle and select the individual processes.

I have cleaned the filter at the bottom front of the machine but it still isn’t running.

Suggestions please.

Cathy

[electrofix]

is this buzzing very loud ?

you need to figure out where in the machine its coming from

cant be pump or blocked filter as it drains ok and these parts are not in use that early in the cycle

any fault codes ?

Dave

[canshefixit]

Dave

The noise seems to be coming from the back of the machine near the water inlet, it’s not that loud, but I can hear it over the dishwasher!

No codes on display just the timer counting down.

Cathy

[electrofix]

have you left it 10 mins to see if an error comes up

could be a valve problem but i would expect a fault code at some point

Dave

[canshefixit]

Dave

As suggested I have left the washing machine on for ten mins and sure enough, it emitted 3 beeps and then displayed error code E10

Is this a valve code?

Cheers Cathy

[electrofix]

E10 faults are fill related

if your sure the water is on and the fill pipe is not kinked then you need a solenoid

Dave

[andyjawa]

“if your sure the water is on and the fill pipe is not kinked then you need a solenoid” OR more likely the actual soap dispenser jet/s are lime blocked up.Easy to tell without ripping the soap to bits : remove each valve to soap rubber hoses off the valve end ( you`ll need pliers ) stick that end in mouth and blow! If ya can`t t`other end is blocked up hence no water hence no fill. Easy way around that is to then get some killrock kettle descaler and a small funnel and pour some of the stuff down offending hose, raise hose – wedge a pan under hose or something and leave for 10 mins then CLEAN END of pipe stick in gob and blow to see if lime blockage has gone. Reattach pipe and clip and try. This how I sort the problem out bit risky but better than hassle of taking soap box to pieces so long as you are careful. Best of luck.

[electrofix]

andyjawa wrote:“if your sure the water is on and the fill pipe is not kinked then you need a solenoid” OR more likely the actual soap dispenser jet/s are lime blocked up.Easy to tell without ripping the soap to bits : remove each valve to soap rubber hoses off the valve end ( you`ll need pliers ) stick that end in mouth and blow! If ya can`t t`other end is blocked up hence no water hence no fill. Easy way around that is to then get some killrock kettle descaler and a small funnel and pour some of the stuff down offending hose, raise hose – wedge a pan under hose or something and leave for 10 mins then CLEAN END of pipe stick in gob and blow to see if lime blockage has gone. Reattach pipe and clip and try. This how I sort the problem out bit risky but better than hassle of taking soap box to pieces so long as you are careful. Best of luck.

never seen much of this living in a soft water area. some areas around are a bit harder but never had soap draws blocked

where you are must be a lot harder

Dave

[andyjawa]

Central S.England: mostly 50+ feet of clay on top of chalk and flint but the whole area is quite variable in thickness of the clay, where I live the water is very chalky = hard. Was lucky 12 years ago when I got an invite from Reading University Cavers, via a mate of mine, a chance to go down a disused chalk mine via an air vent just outside Reading; a ladder, hard hat and rope job!. A large network of cavens ( called Galleries ). Very interesting place dating back to early C18th ( but probably goes back way before that ) mined mostly for the brick and tile industry for the nearby kilns and for farming to improve the soil as lime. The Nettlebed kilns, about 9 miles up the road go back to the C12th or C13th and provided the materials for the building and improved defence extensions of Wallingford Castle, Empress Matilda and all that. The water is hard in Nettlebed area!

[canshefixit]

Thanks for the suggestions Dave and Andy

Can I just clarify the following before I get started.

We do live in a hard water area, would I be correct in assuming I’m removing the top of the machine to access the soap box from the rear to check it and clean it out?

And if it’s not blocked I need to replace the Solenoid Valve part?

Cheers Cathy

[electrofix]

correct

also before you jump in

remove the fill hose and there is a little filter in the inlet valve entrance, check that

Dave

[electrofix]

to be able to check part i need complete pnc number from the rating plate

there are about 8 machine with same model and in case valves are different i need to check

Dave

[canshefixit]

I’ve got the following on the label inside the door, I hope that’s the rating plate;

Mod. JLWM1203 Type HI942431
Prod.No. 914521816/01
Ser.No 945 00267

Thanks again, sorry for taking up so much of your time.

Cathy

[electrofix]

valve part no 5029 70 55-00 / 1

https://shop.ukwhitegoods.co.uk/m204334as-compatible-washing-machine-water-inlet-valve

you link looks correct

Dave

[canshefixit]

Part just arrived – installed in minutes and test wash running – no buzzing!
Thankyou for making me look the business!
Busy doing laundry…

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