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Just done my download this afternoon for my work tomorrow.
Got my usual nine jobs on, problem is out of those nine only three are AM calls :haier: :haier: .
With one of them being a first a call. So I have spent the last hour or so ringing customers to sort my day out. Times like this I wish I worked for myself 🙄
GRRRR
Re: ‘kin useless call centre
Remember though, if you worked for yourself there might be days with no calls and hence no wages. Gues how I know? 😆
Re: ‘kin useless call centre
Hmmm yeah very true.
Swings and roundabouts again. Just amazes me that call centres get it so wrong so often.
I’ve had jobs literally next door to each other one booked as AM and the other as after TWO ❗
Re: ‘kin useless call centre
boro wrote: Just amazes me that call centres get it so wrong so often.
No knowledge of the engineer’s local conditions.
Limited geographical knowledge, none of road systems and traffic conditions or the relality of getting from point A to point B.
Limited knowledge of the job/s and what they entail.
Limited training to cope with the job, if any.
No field experience.
Still amazed? 😉
K.
Re: ‘kin useless call centre
boro wrote: Times like this I wish I worked for myself 🙄
boro , anyone having thoughts like this should just do it. Might be tough for the initial 6 months but when you come through that , you`ll look back and think , why didn`t I do it years ago.
Take your own calls , book them in as you like , 6 completed jobs per day and you`ll have a business to proud of. Easy peasy :tup: . Well maybe not but with a bit of determination you can do it and you`ll get all the help you need right here.Food for thought anyway 🙂
Bryan
Re: ‘kin useless call centre
Call Centres, the bain of an engineers life ! remeber those days I do, days when when I was allocated a AM call in Newcastle, I rang in the call centre and asked them to take the other 10 jobs off as I would not have the time to do them. They were surprised, when I reminded them my area was kent they took the job of reluctantly.
Days when I travelled 28 miles to a job, whilst inside doing the job there came a knock at the door. I hear a guys voice say Goodmorning, I;ve come to repair the Dishwasher, I called out and said your too late mate its all done. Yep it was another engineer from my team allocated the same job. We laughed, when we came out of the job to get in our vans another engineer from another area team but same company pulled up acrossed the road with a job three doors up from where we were!
Nothing like optomisation I say.
These days I take my own calls, book them mostly to suit me, and have none of this and I would not go back. Sure we get problems but there not problems that are inflicted upon us by people with no idea of the job.
🙂
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