Length of manufacturer’s guarantees

[trotter]

Hotpoint & Ariston carry 5 yr parts 1 yr labour. Indes’it have 1yr parts & labour.

Labour charge for Hotpoint/Ariston 89.98 “Free parts”

Labour charge for indes’it 69.00 plus parts

heheehehehe

[HEADSTAND]

Re: Length of manufacturer’s guarantees

some indesits carry 5yrs parts

any indesit model with e = evolution carrys 5yrs parts

[richardable]

Re: Length of manufacturer’s guarantees

re timers and modules…i agree with the above ref to e.m.w. i’ve used them for the passed 8 years and always found tony ,the boss, helpfull and knowledgable. they have moved to a new workshop outside oxton and they continue to provide a really excellant service…if they say they will post an item they do and it arrives as promised the next day. as for timers or modules which don’t clear the fault all you pay is a small return fee ans off course the postage back, highly recommended.

[fasetester]

Re: Length of manufacturer’s guarantees

hi guys why will servevast only give a 6 mont guarntee with pcb do the not have to give the full 12 monts fasetester

[kwatt]

Re: Length of manufacturer’s guarantees

There’s no legal requirement to offer any warranty for a specific period. 😉

K.

[fasetester]

Re: Length of manufacturer’s guarantees

thanks ken for your reply should i tell the customer that the only have a six month guarntee what do you guys do fasetester.

[kwatt]

Re: Length of manufacturer’s guarantees

I offer the same warranty on a spare as is given by the manufacturer. If they give the 12 months then so do I and if it’s less, it’s less. If a customer queries this then I just refer them to the manufacturer and let them explain it as then it’s not my problem. 😉

K.

[fasetester]

Re: Length of manufacturer’s guarantees

thanks ken i should tell the customer before the except the repair that the guarntee is 6 months so the know where the stand fasetester.

[qersoft]

Re: Length of manufacturer’s guarantees

QER will take parts back if unwanted for a 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} refund, or a full refund if unopened. http://www.qer.biz

[trotter]

Re: Length of manufacturer’s guarantees

Gorenje integrated – five years parts & labour
Amica freestanding – two years parts & labour

Neff elements…………guarantee runs out when the cheque has cleared 😆

[FlyingBrick]

Re: Length of manufacturer’s guarantees

I thought that under the EEC regulations you automatically had a two year warranty hence now John Lewis have gone from a 1 year to a two year standard warranty.
Also I had a Olympus camera repaired after three years under the fit for purpose rule that does extend to 6 years having proved that the CCD were breaking down after only two years and hundreds of cameras had the same problem form Sony.

[kwatt]

Re: Length of manufacturer’s guarantees

No, there is no automatic 2 year warranty, it’s a myth.

In fact, there’s no obligation to offer any warranty other than as mandated in the statutory rights.

K.

[FlyingBrick]

Re: Length of manufacturer’s guarantees

Thanks Kwatt

All I can say is I have used EU directive 1999/44/EC and turned to page 7 and had results for some of my customers over the last few years. Now this directive may be turned down by some companies but once I had sent the correct paperwork and being very polite it has worked some of the time. Customer has nothing to lose.

[kwatt]

Re: Length of manufacturer’s guarantees

EU Directive 1999/44/EC gives consumers the same rights as all UK citizens have under the 5-6 year rule here in all EU Member States of which, to date, the UK still is. It is a bid to harmonise that through EU states, nothing more although the media might have you think otherwise.

However UK law gives greater protection and any company that knows anything about it would just politely tell the customer to push off unless it was a valid claim supported by evidence.

And, if they don’t, tough on them for being so dumb and ignorant of consumer legislation.

But I wouldn’t encourage consumers to take advantage of that ignorance nor to, technically defraud another business as it technically is receiving goods or services through deception and especially so if the customer is aware. Which many are but try it on anyway.

I don’t like my time wasted by muppets trying it on and I’m sure you and others here don’t either so, I don’t encourage it, period.

K.

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