Home › Forums › General Trade Forum › Let’s Start A Debate About Technology For A Laugh!
- This topic has 6 replies, 5 voices, and was last updated 22 years, 9 months ago by
kwatt.
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July 8, 2003 at 8:53 pm #4682
kwatt
KeymasterOkay, if you haven’t read about the connected appliances in the “Articles” I suggest you do, see the news about MS & Whirlpool and then read up on what Merloni. LG and Meile etc are up to with this “connected appliance” caper and then we can all discuss what we think of it.
Certain things are for sure though:
1. We ain’t gonna stop it from happening
2. It is not going to work to our advantage in many cases 😕
3. It will raise the retail value of sales 😀
4. It will make repairs harder, particularly for non-agents 🙁
Have a think about that one if you will.
K.
August 5, 2003 at 11:36 am #104000Dave_Conway
ParticipantRe: Let’s Start A Debate About Technology For A Laugh!
kwatt wrote:Okay, if you haven’t read about the connected appliances in the “Articles” I suggest you do, see the news about MS & Whirlpool and then read up on what Merloni. LG and Meile etc are up to with this “connected appliance” caper and then we can all discuss what we think of it.
Certain things are for sure though:
1. We ain’t gonna stop it from happening
Not a hope, and do we realy want to ? I, for one like new products, otherwise the whole industry becomes stagnent.
2. It is not going to work to our advantage in many cases 😕
Especially if the manufacturers can diagnose breakdown faults over the internet, which some can do already 😯
3. It will raise the retail value of sales 😀
About bleedin’ time too 😆
4. It will make repairs harder, particularly for non-agents 🙁
The manufacturers will have to employ independants as agents, as they will not gain the levels of service expected by their customers from employed engineers.
Have a think about that one if you will.
K.
It took me a while, but I did eventually 😉
Dave.
August 5, 2003 at 9:21 pm #104001eastlmark
ModeratorI dont think this will have the impact the manufacturers suggest it will. Talking laundry anyway, most customers still ask us the same question when choosing an appliance “is it easy to use?”
Well madam, once you have connected your dedicated phone line to it and logged on, entered your password, re booted a couple of times then you can do you washing, assuming it doesnt crash during the wash that is.
Loads of knobs, displays and buttons are a turn off to most housewives and I hold up an example of Japan, a country I visit frequently where, despite being somewhat world trendsetters in technology and adapting tecnology 80{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}, of housholds have twin tubbs!
As for internet fridges, LG adverts claim you can download music using it. Now someone tell me why would anyone wanna download music using their fridge!August 5, 2003 at 11:59 pm #104002Daf
ParticipantProbably because they have got more money than sense ,Technology is alright if it is harnessed correctly .
But we all remember the servis quartz with its self diagnostics ,I didnt need the F3 code to tell me there was a sock in the pump I could hear the pump humming when I pressed the cancel button.but it was a brilliant sales pitch and we sold shed loads of them “all electronics ,a lot less to go wrong madam ” Same brgs ,mtr,pmp,d/seal etc,etc as the non quartz m/c but the things sold themselves .
All of these things go in cycles and are heavily connected with sales .
Not long ago I was told by a manufacturers tech dept that product spec was dictated by the marketing dept ,hence machines that do a 2 1/2 hr 40degree prog,that wont spin a decent load and have an ever changing range of modules that means you very rarely acheive a first fix !!happy fixing
try not to melt in this weather
DAFAugust 6, 2003 at 6:15 pm #104003Del
ModeratorTechnology started with with the auto cook device on cookers and how many customers actually use e’m. I rest my case. 🙄
August 7, 2003 at 8:52 am #104004Dave_Conway
ParticipantDel wrote:Technology started with with the auto cook device on cookers and how many customers actually use e’m. I rest my case. 🙄
Except unintentionally, then expect us to go round and reset it to manual for nothing 😡
Dave.
August 8, 2003 at 11:49 am #104005eastlmark
ModeratorDave_Conway wrote:
Del wrote:
Technology started with with the auto cook device on cookers and how many customers actually use e’m. I rest my case. 🙄Except unintentionally, then expect us to go round and reset it to manual for nothing 😡
Dave.
Good point and after every power cut or clock change we get loads of calls of dead ovens and we TELL THEM ON THE PHONE THAT ITS THE DAMED TIMER but still they wont have it, so we go round, set the thing to manual and them argue about the cost for doing so. and more than likely see them again next time.
Mind you we even struggle to fathom them out sometimes! -
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