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Evening guys,
I’m looking at service costs, especially in light of three pressing factors which are, in no particular order:
- Rising fuel costs
General inflation
That damned thread about the ISE5 busted that no-one apparently cares about which is doing my damned head in. 😆
Looking at this stuff in the round you all have to understand that we are also being hit with all these costs, not least of which is fuel surcharges on deliveries which is putting a squeeze on. Which, among all the other stuff, places everyone under the kosh as it were.Also please bear in mind that the insurer is about as likely to accept a rate rise as the chancellor is to accept that he’s losing his precious fuel duty. In other words, not a prayer. ISE will probably end up picking up the tab.
But even with all that I’ve been thinking that it’s about time that the rates went up a bit.
Which gets me to the plan in my head, which I’ve yet to talk to anyone else about really.
We could just offer a universal 2-5{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} or something stupid and track inflation or be slightly ahead of it. But that seems a bit crass.
Or, we could offer a speed of service payment that was higher to encourage cr4p like that stoopid thread not to happen.
The last one I like. The repairers that do a good job get a better deal, the ones that don’t.. well, don’t.
But I would like to hear what you guys think and get a general opinion before I toddle off and fight the good fight for a pay rise.
K.
Re: Looking At Costs
I agree with your thinking… although I was of the understanding that ISE paid one of the better rates anyway.
- 1. Raising the rate universally will just increase your costs without guaranteeing any benefit to ISE in the way of worth.
2. A ‘Speed fo service’ incentive should entice the ‘Put ISE jobs first’ out of the repairers.
3. Getting the ISE jobs done first should get rid of problematic situations. IMO, the thread about the ISE5 is doing damage because the dissatisfied customer is adding to other ISE5 repair threads.
mumof6 wrote:I don’t remember a time when my ISE5 was quiet! Or come to think of it I don’t remember when it worked either!
4. I do like this one
kwatt wrote:The repairers that do a good job get a better deal, the ones that don’t.. well, don’t.
The result hopefully being similar to 2. & 3. above.
The way I see things…‘Speed of service’ together with a ‘Good speedy repairs’ or regular updates to customer if repair on hold.
- Results:
Gain customer trust in ISE warantee call-outs
Gain of ISE brand trust with insurers and customers
Gain of product trust with customers.
Embelishment of product visability by customer (free ‘word of mouth’ advertising).
Gain customer satisfaction
Anialation of customer dissatisfaction
Elimination of bad reports creating natural promotion of product.
All-round reduction of costs.
I have not seen an ISE machine yet and so have no knowledge pertaining to their repair dificulties… parts availability, on-site stripping, etc. therefore I don’t yet have any insight into what would hold back a repairer with these machines. Having said that, you could bet your bottom dollar that if asked, ‘What is most important to you’ of a customer, the answer would be .. get it fixed and fast.
George
Re: Looking At Costs
This is one that has to be well thought out, we do work for a couple of companies that pay a speed of service bonus. However, we have yet to manage to get it because they have been unable to supply the parts within the bonus timescale. Now that leads one to ponder the other quandry – do I invest my money in van stock or do I not. Take on board that we have been waiting for over six months for some parts and you see my point 8)
Re: Looking At Costs
Living in the area I do with historically low labour charges locally I am very satisfied with the rates currently on offer but if incentive payments are on the cards I am in full agreement.
As a matter of course my ISE customers get priority every time. 8)
The mumofsix thread is becoming depressing. Personally, having worked full times on farms for six years after leaving school, having a large number of farmers as friends and customers, there is no way I would have sold one of them an ISE 5. I would also not have sold one to a mumofsix either. This machine hasn’t a chance but whoever the agent is, it appears he/she is not up to scratch. 😥
Jim.
Re: Looking At Costs
Im with Jim here, satisfied with the rates we get paid they are on a par with own chargable calls. I always try and give priority to these calls.
The way I see it ISE & Amica pay far more than any other SP, I know we are all the same boat as far as fuel costs go, and we all have different costs to cover. As usual we take on the chin, what else can we do ❓
On a positive note…I have gained many new customers as a result of ISE over the last few years, which in turn has IMO paid dividens, not only have we sold a product made a profit, gained work and been paid for it, without any cost of spares born.
We have that customer for life for other work, which if they are given a good service will undoubtly be rewarded with recommendations.
So I thank ISE for everything they have achieved.On many occasions I have not charged the higher rate of labour in the second year, this depends on the job, and also I forget 😳
As ISE pay us generally first from their own pot I assume you claim the higher agreed rate back from the insurance co?
If this benefits ISE with additional revenue, which later would benefit all of us then I for one would be happy to carry this on.💡 Rather than a speed of service, maybe some sort of bonus at the end of the year based on the turnover of sales and the jobs completed?
I am pissed off at the thread and the pricks who have jumped in with no connection to this customers problem and tired to shit stir especially in public.
I assume mum of six means there is a minimum of 6 people using a domestic machine commercially, its already had 5 years use in its short time, it did not stand a chance. (whether the person who sold this realised at the time only they know) probably regret it now, but that does not justify how she has been treated by her retailer.
This is not the fault of ISE, the blame lies wholely on the agent they should be a shamed. Full Stop.Steven
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