Lost in translation

[iadom]

This customer gets my vote for thick head of the week, possibly even the year. 😥

Her husband rang on Monday evening, Hoover Quattro with door jammed and clothes in the machine. Due to the nature of the machine I told him there was no easy way for him to release the door. I stressed that if he attempted to open the door from the front he would break something.

I went along at 7.30 AM this morning ( a 10 mile journey ) to find that my instructions to him, ” if you try to open the door you will break it ” had been passed to her and interpreted as ” If you want to open the door you will have to break it” 😯 This she had done with a hammer ❗ . She had smashed the glass bowl to remove her clothes. What a plonker, they didn’t even have the common sense to tell me so I have had a 20 mile round trip for nothing. 👿

[cornwell40]

Re: Lost in translation

Yep!!
Just like the alpholes who when you turn up at the door either say ‘I’ve decided not to bother’ or the best one which is common
‘I rang up and cancelled’ not to me they didn’t, I’m a sole trader 👿

[maltheviking]

Re: Lost in translation

Got called to a built in oven yesterday 8) . On arrival the lady said the FAN OVEN won’t heat up, Ok says I.
This is an upstairs flat, down I went to van to get the “workmate”out, back up stairs. Oven is in a corner and I struggle to get it out. Checks the element, duff. She says Ok to fitting a new one, back to van. Fits part. Oven back in, tested. Workmate back to van, back up for toolbox, back to van. Finnaly goes back upstairs and made an invoice out. There you are my dear! reply, so what was wrong with the grill she says? (me) Grill, you said oven. Yes the grill dosn’t work either she says Arghhhhhhhhhhhhhhhhh.

Thick or what.

[cornwell40]

Re: Lost in translation

Customer booked me to a Smeg DW. No Drain.
Went in last Saturday tried to drain out , just buzzing, but lights on front indicate flood switck activated. Drain base and megger.
Leave it to dry for a couple of days, I’ll be back Tuesday when its dried out.
Went back Tuesday, meggered ok, side panel off to look for leak.
(Well most of it off, the lower plinth fixing had overrun the thread and would not be cajoled back on, no way. Had to do all this in a tiny kitchen with the panel at 45deg to the dishwasher, arse pinned against the biggest fridge freezer you can get in a tiny room).
Soon as I switched it on the base filled up again, but I noticed that the water was coming from the sump / tub join.
Drained again, meggered bad again, told her I’d be back Friday once it had dried out again.
Now the bit that really Pi***s me off about this one is that I’ve been off most of the week feeling crap, and because this was my only call for that day AND booked in after 4 so no chance getting in contact I decided to go anyway. On reversing out in the dusk light and drizzle I caught a low fence in the van and ripped off my headlight 👿
Got back to this call yesterday, meggered ok, nipped up loose screws in the sump. Try again, pump siezed. Change pump, retest.
Pump buzzing not turning.
At this point the customers husband walks in and tries to get under the machine , with me, for a look.
‘I’m an electrician me but know nowt about appliances’ he says. This is to ring so true in a short while 👿 👿 .
So i tell him that he seems to have two separate faults. the leak and the pump problem.
‘ Oh the screws, I put them back temporarily after I’d had a look to find out why it wouldn’t drain’
With this my patience began to wane somewhat.
Retest with water, He’s also loosened off the softener nut and guess where the water ends up.
Exit one engineer. :haier:

TC

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