Maytag (Admiral) GC2224GEKB ice-maker not working – fused?

[PatrickB]

The ice-maker stopped working. Symptoms are as follows:

– water dispenser in door is working fine.
– ice level detector wire stuck in raised position
– no ice in ice-maker mechanics (it had just been dispensed)

I opened up the ice-maker device and found the cam had not rotated all the way round to return the detector wire to its default position. I released the motor, rotated the cam (and control/sequencing cog), and re-fitted the motor. I also inspected all of the tracking / contacts for dirt/ice but it’s as clean as a whistle. End result: ice level detector in the right place but still no ice. In fact, the unit appears dead – it does nothing at all.

Next line of enquiry: power. Using test points accessible from outside of the unit I discovered there’s no power to the unit at all. Everything else works fine – the dispenser in the door even dispenses remaining ice from the tray under the ice-maker. So I removed the ice-maker unit again and checked the wiring from the fridge connector to the unit – it runs through two black resin-encased things which look suspiciously like inline fuses. No problem, however – 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} continuity on all 4 wires.

So, where has it fused? or what has tripped? I have pulled every panel I can find off inside the fridge in the hope I find a fuse-holder, but no joy. My wife keeps telling me I am bonkers, as the fridge is in warranty, so I took the day off work today to wait for a ‘Maytag repair man’ who turned up late, told me it must be the ice-maker unit at fault (duh – I told Maytag that in the first place) and he will order a spare as he doesn’t carry spares (!!!). I know what will happen next – I’ll take another day off work, he’ll turn up, plug the replacement unit in and tell me it’s OK only to find that after 24 hours there’s no ice as it hasn’t got any power.

Please help me pre-empt this problem.

Thanks,

Patrick

[gegsy]

Re: Maytag (Admiral) GC2224GEKB ice-maker not working – fuse

Hi
Its a shame you don’t say what area you are in because if I was that engineer I would be doing one of two things –

1/Reporting your tamperings to the office thus invalidating your guarantee.
2/ Refusing to call on your address again for the sheer rudeness and contempt you have shown towards him.

Most major manufacturers know their machine inside out and have seen the same faults day in day out that they use the knowledge and experienced gleaned over their working years and can assume certain parts that may be the cause.

Regards

Greg

[PatrickB]

Re: Maytag (Admiral) GC2224GEKB ice-maker not working – fuse

hmmm.. that wasn’t quite the response I expected – I was looking for a little help with a possible cause of the problem.

Just to clarify matters, despite having just wasted the best part of a day’s holiday waiting for the 5-minute visit I was perfectly polite to the engineer – I didn’t have a problem with him, but I did have a big problem with the lack of support he has from his employer (not Maytag but an independent service company) who send him out on a job without appropriate spares and without appropriate test equipment. I have just had to deal with a frustrating 9 sperate visits to service a recurring fault on a brand new boiler over the past 6 months, and I wanted to pre-empt the same scenario developing with my new fridge. Rather than vent my frustration at the engineer I did it via my post instead, which doesn’t read too well in retrospect. My apologies.

I take it your advice is wait and see?

Thank you,

Patrick

[gegsy]

Re: Maytag (Admiral) GC2224GEKB ice-maker not working – fuse

PatrickB wrote:hmmm.. that wasn’t quite the response I expected – I was looking for a little help with a possible cause of the problem.

That would be un-ethical as it is under manufacturers warranty, sorry.

Just to clarify matters, despite having just wasted the best part of a day’s holiday waiting for the 5-minute visit I was perfectly polite to the engineer – I didn’t have a problem with him, but I did have a big problem with the lack of support he has from his employer (not Maytag but an independent service company) who send him out on a job without appropriate spares and without appropriate test equipment. I have just had to deal with a frustrating 9 sperate visits to service a recurring fault on a brand new boiler over the past 6 months, and I wanted to pre-empt the same scenario developing with my new fridge. Rather than vent my frustration at the engineer I did it via my post instead, which doesn’t read too well in retrospect. My apologies.

I see, apology accepted. Sometimes major manufacturers do use independant engineers, but they work for a variety of other manufacturers aswell hence the lack of spares. I won’t bore you with the ins and outs but if they had to stock a van with one manufacturer you would need and artic also the spares are not given free so that would be money tied up, so only a basic stock is kept onboard.

I take it your advice is wait and see?

I know its frustrating, think how we feel. We only get paid on completion of job and its one payment so if we get it wrong we have to go back on return visits free gratis 😥

Regards
Greg

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