merloni indesit extended warranty service

[admin]

I paid for 5 years extended no worry no unexpected bills to Merloni Ariston Indesit or do they call themselves Hotpoint. They took my money and all was well until I needed assistance. My fridge freezer broke – they said it wasnt covered but I had all the warranty detail. Eventually I had to get some one else to fix it and some months later and many letters until I threatened to sue them they then paid the bill.

Now my 3 year old [5 year warranty] washer dryer is broke and there are no spare parts so it has to be replaced. Well that was 6 weeks ago. The tried to tell me that 30{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} was to be paid for a new Hotpoint as a replacement at £274 when the full retail cost was listed as £495 and most retailers offer 25{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of that price. They suddenly agreed it should be £150 and if I paid immediately if would be installed with in 6 days. Needless to say I am still chasing them daily awaiting a date for an installation. They just talk a good story but once you have paid give very little back unless you get very angry and threaten them with action that will cost them. I have to deal with them as they supply the new washer and have my money for the extended warranty contract.

Sue Roper

[Martin]

Re: merloni indesit extended warranty service

Sue,

I sympathise with your frustration over the 5 year extended warranty problems you are experiencing. A tale we have heard so many times sadly 🙁 . Often when one gets more and more angry with such companies in these circumstances on the telephone, they often become more un-cooperative unfortunately. Often then they make certain statements they know to be untrue but which will pacify the customer in order simple to get them off the phone 🙁

However, the law is on your side, and you have a written contract to prove that fact. Therefore can I suggest rather than more heated telephone calls, contact a local solicitor. They will simple need to see the contract for themselves in order to pursue a formal resolve, which usually is in the form of a letter from them explaining their* legal obligations.

The usual cost of such ‘out of court action’ by your solicitor can be as little as £75. That sum of money added of course to your settlement claim’ 😀

Works in 95{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of cases :tup:

Martin

*The company in question by the way has been recently ‘renamed’ The Indesit Company

[Jim_1]

Hi there…Wow!.. the old familiar Bull Story from Merloni….The Facts are as follows…
Merloni guarantee to Service and maintain your appliance completley free of charge within the 1st year..During the remaining 4 years all parts are free of charge with you the customer liable for the callout /service charge.I think it is now around £89.00 used to be £65.00.however there is no additional labour or hidden charges applicable…If the Appliance is not repairable because there are No parts are available that is not your problem but merloni’s and they are legaly obliged to furnish you with a new appliance under the terms of your warranty at no cost to yourself….do not be fobbed off …cheers good luck (ex merloni engineer)

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