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Re: MFI DIPLOMAT OVEN
Hi
The best option would be to buy an oven with an all metal door then this would not happen. Glass breaks so needs to be treated carefully.
Mike
Re: MFI DIPLOMAT OVEN
Hi there,
We seem to have experienced similar problems to at least 4 other respondents ….. Inner glass door of main oven on our Diplomat ADP4890 exploded last Friday night, 3rd November 2006 ….. Glass everywhere in kitchen ….. Thank goodness the oven door had just been closed.
Oven 2 months out of warranty, and MFI Extracare say we have to pay for new part and service engineer’s visit, which they cannot schedule, as part is out of stock !!
This was far from a cheap oven, with a “list price” of £999.99, still well over £500.00 after the builders’ discount. The oven had never been abused, the glass door had NEVER been used as a shelf, and it has been regularly and properly cleaned.
I asked Extracare why they have not requested serial number of the appliance, particularly as the flying glass shards, which went everywhere within 10 feet of the oven, were not retained by the outer door, to check if this might be a common / design fault, but did not seem interested. These ovens are dangerous !!
I have contacted Consumer Direct / Trading Standards, but as the oven was supplied by a Builder (who purchased from Howdens Joinery, part of MFI until a month ago) when our entire house was being refurbished, they say our “redress” is against the builder, not MFI / Howdens.
All seems very coincidental that other Diplomat glass oven doors have exploded in the same way. I realise that they may be different ovens, but I’ll bet they all have one component in common ….. The same inner glass door.
I have written to the builder, Howdens and MFI, who I believe are the only ones who can address this problem.
Any ideas on how to get some response from them ?
Re: MFI DIPLOMAT OVEN
leacottage wrote:All seems very coincidental that other Diplomat glass oven doors have exploded in the same way. I realise that they may be different ovens, but I’ll bet they all have one component in common ….. The same inner glass door.
That is totally incorrect.
MFI/Howdens use various ovens from various manufacturers, I’ll have to check for you in this instance tomorrow, but the previous one was made by Stoves which is a part of the GHA Group, Glen Dimplex Home Appliances, who own the Stoves, Dimplex, Belling and New World brand names amongst others.
MFI also use, Brandt, Menenghetti and a host of others to suppy appliances.
Do not for a minute assume that they are all the same, and also do not assume that they all use the same glasses as they do not.
K.
Re: MFI DIPLOMAT OVEN
Guess what? My MFI Diplomat oven inner glass door just exploded. When the glass that is all over the floor has cooled down I’ll see how much damage it has done to my kitchen. Luckily I took out the extended warranty (well it was part of the deal) because its just over a year old. I’m not sure I want another one of these death traps though. So MFI:
(1) Delivered 4 months late
(2) Delivered two kitchens to my address by mistake and had to come pick the other one up. I wondered quite how they were going to fit all those units in!
(3) Installed the worktops so badly that at one point they’d been cut 1.5cm away from the wall. That is a lot of silicon filler!
(4) Failed to collect my old oven and take it away despite promising for 9 months, I got a friend with a big car to take it to the tip eventually.
(5) Installed a hob with such a flimsy ignition button it had worn out in a year. I’ll be using the extended warranty to get a few spares.
(6) Now the oven door has exploded.So MFI have been having financial difficulties of late. My heart bleeds…
By the way if anyone who has contacted trading standards about these ovens wants me to add my case please give me the contact details.
Re: MFI DIPLOMAT OVEN
I had a visit from a MFI engineer to perform a safety inspection of the oven. Both the engineer and MFI still maintain there is no fault with the oven or its design, as to be expected!
One interesting thing the engineer did do is tighten the screws holding the oven door together which are directly between the glass and the oven door!!!!
Re: MFI DIPLOMAT OVEN
Hi Craig,
Your ADP3640 is an unknown brand although it looks very much like a Stoves manufactured machine, as does the ADP4890. But the single one especially gets the little plastic holders/stoppers at the bottom of the inner door glass going faulty causing the glass to slip out and sometimes break.
As to the engineer tightening the screws, that’s his job, to check the appliance and given the age of the oven, which should be a few years now as IIRC those ovens have been out of production for over three years, so it wouldn’t surprise me if the screws were a little loose.
I’m not saying that MFI are perfect and, TBH, the problems posted by CP2 have got pretty much nothing to do with appliance faults bar the last two instances, but then if you want to review the products you’re more than welcome and we do have a reviews area for that very purpose. Forums offered for support are not really the place IMO.
Fact is oven door glasses shatter irrespective of the maker. I’m sorry, but that’s the fact of it and the only way to totally mitigate any risk of glass shattering is not to use glass in the doors. As has been pointed out, there are also many factors that can cause a glass to shatter, many of which come down to the user and there’s no way to prove or disprove the cause because the evidence is in a thousand pieces.
K.
Re: MFI DIPLOMAT OVEN
I checked my oven at the weekend and realised that screws that were tightened, the screw heads are about 1mm below the surface of the glass.
This seems very significant to me!?!?!
Re: MFI DIPLOMAT OVEN
Are some of you for REAL? My ADP4890 oven door has just exploded two hours ago, 4 months old, and I can tell you now that it was one of the most frightening experiences ever. Thank god my kids were nowhere near. Don’t give me any comments about teatowels, using the door as a shelf, opening the door causing a cold/hot situation, this is an oven we are talking about. Ovens use heat, contain glass and have a door which is there to be opened and closed as required. They should be safe regardless. If any of you out there are talking to trading standards about your ADP4890 then PLEASE contact me as I am taking this as far as I can go with it. Lets just hope no-one is blinded before MFI admit that there is a fault with the design.
Yep we are for real Starkey and we’ve a LOT of experience in seeing this kind of failure, far more than anyone outside the industry I should imagine.
As for being safe, well, I have never heard of one single instance where a door glass has shattered that there has been an injury in my twenty years in this industry. That’s not a bad track record across multiple manufacturers and brands in my opinion.
If it where a problem, believe me, we’d be the first people shouting about it but, whilst it’s unfortunate and does happen, it’s not a huge issue.
K.
Re: MFI DIPLOMAT OVEN
Ours has just shattered abot 1/2 hour ago.
Shouldn’t really have let the oven get hot I suppose!
Any chance of an all metal door?I cant think of a built in oven with an all metal door, I have swapped alot of shattered glass doors on mfi in the past but they werent all made by the same manufactureror even the same doors, thing is unless you live on your own and never have anybody visit how can you say for definite that the door has never been banged or misused to cause any damage (which could be un-noticable but ultimately result in the glass shattering) so the finger cant really be pointed at mfi as easily as some have suggested (btw dont get me wrong,I am no mfi fan).
I also have a Diplomat oven whose inner door exploded. It had only been on a short while, preheating before the food went in. Another minute or so it could have blown up in my wife’s face as she put the food in.
The oven is about 9 years old, bought from MFI, so I’m not complaining about it breaking although I don’t think it should have done. The oven has never been abused, is kept clean and never used as a shelf.
What I am concerned about is the manner in which it broke, blasting hot glass from the top and bottom of the door and scattering it all over the kitchen.
I have been quoted just under £100 for a replacement glass. I think I will replace it with a sheet of stainless steel or aluminium, metal doesn’t explode!
I notice kwatt says he has “a LOT of experience with this kind of failure” (Jan 21, 2007). Is he saying it happens a lot? If so shouldn’t the manafacturers have taken this dangerous fault seriously and found a solution.oldBoff wrote:I notice kwatt says he has “a LOT of experience with this kind of failure” (Jan 21, 2007). Is he saying it happens a lot? If so shouldn’t the manafacturers have taken this dangerous fault seriously and found a solution.
Yes, across multiple brands, not just Diplomat or other MFI brands. My point being that it is unfair to single out MFI products alone for this failure when others are just as bad, some worse.
K.
Re: MFI DIPLOMAT OVEN
I work for a major retailer selling approx 300,000 ovens a year. We have had oven door failures as described in this thread for all brands. I have seen many complaint letters but never any injury of note. Glass oven doors do fail, the failure mechanism often described as an ‘explosion’ is admittedly scary for customers but tiny fragments of glass are far less harmful than long shards.
Incidentally I worked in brown goods previously and had the same complaints with TV stands using safety glass in their construction.
Re: MFI DIPLOMAT OVEN
Hi! me again.
Sorry to keep bothering you, but the replacement inner glass panel has just exploded on my stoves oven. Twice in less than 2 weeks is what I call real consistency.
I’m not pointing the finger at MFI, I’m pointing at at your trade. If you think that people spend good money on cookers only to enjoy parts of them exploding you are definatel not for real!
Anyway you are the experts (ha), perhaps you’ll feel better if I tell you that In the 2 days since the new panel was fitted we had an earthquake, my wife danced flamenco on the panel and I used it as a bench when doing some DIY.
No more time for this – i’m getting the Parkinson Cowan classic back!
Oh yeah and write to BBC Watchdog.
+ someone bring us fish and chips.
Regards,
John
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