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Re: MFI DIPLOMAT OVEN
milouche wrote:Sorry to keep bothering you, but the replacement inner glass panel has just exploded on my stoves oven. Twice in less than 2 weeks is what I call real consistency.
Thats what I call unlucky
I’m not pointing the finger at MFI, I’m pointing at at your trade.
Our trade is repair and servicing,we don’t build them.
If you think that people spend good money on cookers only to enjoy parts of them exploding you are definatel not for real!
Ask kwatt has said. we are for real.Also that brand is no Neff or Miele; with that said, it doesn’t mean that the glass should shatter quite so often either. 😕
Anyway you are the experts (ha)
Im not sure what that “ha” comment means but as far as repairing appliances, yes we are.
my wife danced flamenco on the panel and I used it as a bench when doing some DIY.
I wouldn’t recommend doing any of the above on the door glass, not just for the obvious dangers involved but given your track record with door glasses……….. :rolls:
Oh yeah and write to BBC Watchdog.
A good idea but have you contacted Extracare the service leg of MFI first for them to address the alleged problem?.
+ someone bring us fish and chips.
Not a chance
Greg
Re: MFI DIPLOMAT OVEN
Hi John,
Two in two weeks, very odd. Are you sure that there’s not another problem with the appliance? Has it been checked by an engineer and a temperature test carried out?
There’s no point in getting sarcastic with us, we just fix them and have to listen to what people tell us, as Greg rightly says, we don’t make the machines but we do see them when they fail. This is not an uncommon failure for any brand, which is the point, it can and does happen. It’s made as safe as the manufacturers can make it and all the appliances meet the British Standards for safety, whether we agree with them or not.
However, if you want the standards changed and the appliances made safer, having a go at the guys that just repair them or supply the replacement parts isn’t exactly a good way forward, wouldn’t you agree?
There’s only two ways that you’re going to get this changed. Lobby the various government bodies to change the standards or vote with your wallet and affect the sales of the cheap appliances or the ones that you have an issue with.
That’s it pretty much.
Us, we’ll have little to no effect in changing design policies with manufacturers, we’ve been trying for years and they don’t listen to us, even when it’s a real problem. Just read through some the articles on this site and you’ll see what I mean. I’m afraid that, all too often, people don’t get what they want or expect in appliances but we’re not the ones you want to be giving the flack to as we want the quality raised as well. But as long as there’s a market for low-cost stuff manufacturers will pander to it and cut the quality to meet the price point, that’s the reality.
K.
Re: MFI DIPLOMAT OVEN
Milouche might additionally like to consider that we know that most manufacturers read on the site regularly and may or may not react to the public input (and the Trade reaction) to the posts. They never post, BTW.
There are at least 200,000 repairs carried out every week in the UK – a quite staggering number if you add it up over the course of a year. The problem of exploding oven door glasses may not register in that huge number. From the makers point of view, they may be a very small (even fractional) percentage indeed.
Older readers may recall the 60’s book by Ralph Nader “Unsafe At Any Speed”. The premise was that the Corvair was prone to roll over if manouvered vigorously, due to the lack of a roll bar in the suspension. Seemingly this cost about $7 to add in production, but the bean counters decided that it was cheaper to pay off the odd accident rather than increase the cost of the vehicle. The book centralised public opinion, brought a huge public reaction and forced a positive response from the maker.
The problem is……. cars are “sexy”, therefore high profile. An oven is not. The odd “name and shame” on Watchdog will bring forth a contrite executive to explain that they’ve had a bad batch, there’s a recall, there’s a mod. Occasionally, they deny there’s a problem.
What we really need is http://www.whitegoodsmanufacturers.com (don’t click it, it’s not real). Not only would you have an accountable public place to complain in, but most of the trade members of this site would be in there with you.
We can dream………
Good luck,
Penguin45.Re: MFI DIPLOMAT OVEN
milouche wrote:
Sorry to keep bothering you, but the replacement inner glass panel has just exploded on my stoves oven. Twice in less than 2 weeks is what I call real consistency.Can you tell me the serial no of your cooker ?
and what model is it ?
600 xxx
700 xxx
720 xxx
900 xxxRe: MFI DIPLOMAT OVEN
diplomat ovens are being made by beko now….
after mfi cooker factory in stockton was shut last aprill….
these cookers do conform to eu standards…my mate used to work for them and has a few stories,
funny enough all about their cookers…ally….
MFI DIPLOMAT OVEN
My door exploded last night. Just got back from work and put the oven on to heat up before cooking. Just sat down on the sofa with a cup of coffee for a few minutes and there was a almighty bang. I got the shock of my life. The coffee went everywhere and not to mention the glass. There was glass all over the floor underneath the oven and even as far away as the kitchen door ( 3 metres away). I was shaking. I got straight on the phone as the oven is just 6 months old. I am being sent a replacement pane of glass. The woman on the phone knew what the problem was before i even said it. This tells me that this is a common problem. My neighbour’s oven did the same at christmas time. A colleague from works also. Even thought i will get the new glass, i’ll still be nervous cooking my meals in the death trap. I have never heard of this happening in my life. My parents have had their oven with glass door for years and years. I am not going to be panned off with silly excuses. I don’t lay hot trays on the door and it didn’t get bashed during transit. They need to get this sorted before someone gets hurt. I certainly would have been hurt if i had been near the oven. Luckily i wasn’t! I guess they are just cutting corners with to save cash.
Re: MFI DIPLOMAT OVEN
my outer door has just exploded all over the kitchen. the inner glass protected my dinner but what a scare has anybody else had the outer glass break or am a the odd one out ❓
Re: MFI DIPLOMAT OVEN
I’ve been researching this phenomenon of exploding glass doors. I’m in the US and our inner glass did the same thing this weekend. GE is the manufacturer and I have found several situations similar to mine. I don’t understand why these companies aren’t taking this seriously. I have a 2 year old and will now be worried about her being in the kitchen since there is no guarantee it won’t happen again.
Re: MFI DIPLOMAT OVEN
The same thing happened to me on sunday night with this oven. I phoned trading standards and they are sorting it out for me as i am refusing to buy a new one of the manufacturers when the guarantee had just ran out. There is obviously a health and safety matter with this oven and it needs sorting. Why the hell are MFI allowed to sell crap products that don’t last. Apart from the fact that my 8 month old daughter who can crawl about no bother could have been in the kitchen at the time. Luckily she wasn’t but it was myslef who got the brunt of the glass beside my feet. I however will not be recommending this make of oven or MFI to anyone looking for a new oven again.
Re: MFI DIPLOMAT OVEN
Our MFI sourced Diplomat ADP4890 oven’s inner glass has also just shattered. Its not been used as a shelf, no tea towels, cleaned and closed carefully and its only 18 months old.
Still, it just suddenly and literally exploded, showering our poor jack russell with hot glass 😥 . Its not something I’ve heard of happening, certainly not something I would expect to happen and is certainly dangerous.
It appears to perhaps be more common than I thought and I will follow this through trading standards.
Re: MFI DIPLOMAT OVEN
My diplomat inner glass oven door also just shattered! Interesting to see when I googled “oven glass shattered” this thread popped straight up so I thought i’d sign up to add my story. The oven is only 10 months old and has been used about once a week since new.
No tea towels, nothing ever rested or placed on the door, nothing touching it at the time – I just switched the oven on to warm up for a roast (probably about 230 degrees) and 10 minutes later, while the roast was still in the microwave, there was a sudden “Bang!” with a pile of hot glass spewed out in front of the oven from under the door. At first I thought it was the microwave – i’ve never seen this from an oven before. Good thing I wasn’t in the kitchen at the time!
I am assuming this is covered under warranty so i’m not too worried just yet, .. will keep you posted as to how the manufacturer responds to the situation.
I can’t understand why the glass seems to be held in place by non-insulated metal clips – seems to me this is just asking for trouble? I never let metal touch glass in the moderate heat of a dishwasher let alone an oven.
Re: MFI DIPLOMAT OVEN
This is an interesting read:
http://www.ukwhitegoods.co.uk/modules.p … ge&pid=219Penguin45.
Re: MFI DIPLOMAT OVEN
Interesting, yes – in that it implies it’s perfectly acceptable (in the UK maybe) for a new oven to explode & spill hot glass all over the kitchen floor provided someone leaves a tea towel on the door handle. I had a Meile oven for 19 years and this never happened once.
Problems like this don’t happen anywhere else in the western world. Might i suggest that if the aforementioned issues really are a serious problem, the glass should be rated for 500 degrees and not 251.
Re: MFI DIPLOMAT OVEN
Actually no. Same or similar glass is used throughout the EU. You will likely find, with not a lot of research, that there are also a lot of common worldwide suppliers of the panels. They are used globally.
Miele are in just a slightly different league to any Diplomat appliance on both price and quality.
As I’ve said before, over and over, if you really want it changed then you have to take it up with the British Standards Institute who you can contact through their website at http://www.bsi-global.com/ as they set the standards to which the manufacturers adhere in the UK.
You can find out about the current BSI Standards for exterior temperatures in this article and, as usual, manufacturers only have to meet the minimum standard for the appliance to be fit for sale. And, as I have also said many times, whether we agree with them or not these are the standards and these are the prescribed panel temperatures.
Hope that helps.
K.
Re: MFI DIPLOMAT OVEN
Yep, you guessed it. The inner glass door of our Diplomat ADP3340 exploded.
Phoned extra care, not really bothered. Its two years old, its all our fault, have to buy a new one.
Was told it is very very rare, funny that, she didnt seem very suprised, also within the 10 page booklet, they have dedicated 1/3 of a page saying this might happen. Then i find all these pepople have had the same problem. Doesnt seem very rare now!
Might just get a new cooker, rather than new glass might be cheaper, and safer.
I will also be contacting trading standards, hope people get somewhere with their complaints and I am happy to support any of these.
Very unhappy customer, true what they say ‘Made For Idiots’, well I must be to sit back and take their excuses.
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